[Resolved] Vodafone — Taking charge for free services

aakashjha

from New Delhi, Delhi

Address:

Faridabad, Haryana

Dear sir,
I have taken a vodafone connection (mob no. [protected]) on the m/o july 2012. at the time of taking the connection they committed that all calls on one vodafone local (delhi circle) mobille numbers will be free for lifetime. but now i have been informed through vodafone sms dated 27-12-12 time 02:36 min that dear customer please note wef next bill cycle fnf one no free calling promo will be charged at rs. 49 per month. to deactivate the service send dct fnf to 111. regarding this i called to vodafone care and vodafone nodal office also but they told this is the instruction of trai and we are following that. please help me out.

Thanks & regards

Aakash ranjan jha

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Dec 2, 2016

Complaint marked as Resolved

Verified Support

Feb 01, 2013

Vodafone India Customer Care's response Hello Aakash,

Thank you for your time on the call. Hope we were able to address your concern.

Regards,
Vodafone Customer Care.

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Comments

Pramod971

from Delhi, Delhi

Vodafone — Vodafone charging for free services

Hi,

My name is Pramod Kumar Singh, I am using Vodafone number [protected]. I have taken new services from Vodafone. My bill plane is 325 and in this i m geting 1000 free local calls every month and from nokia i have 3GB uses free for internet but the problem is they are charging me for every thing and they are give discount in the and of the month that means I am paying for that services which is free for me. Please help because they blocked my outgoing calls..

thankyou
Pramod Kumar Singh