Vodafone — DND facility not activated after 4 weeks of follow up

Address:

Tamil Nadu

Hi,

I have vodaphone # [protected].
1) I had called 1909 vodafone helpdesk and activated my DND facility on 29th of September.

2) After 7 days on 6th of October I continued getting promotional calls and messages. Hence I called them up again and I was told that the DND favcility is not yet activated and they would activate it again on 6th Oct.

3) I called them again on 12th Oct they confirmed that the activation was in progress and would take one more day for processing. After that I called again on 13th of Oct and they said the DND facility will be ativated on that day the activation # which they gave me is [protected]. I called again on 15th Oct and Mannarlaxm attended my call. She said it would be activated within that day.

4)I continued getting messages and calls on 17th of Oct, hence I called again on Monday and they told me that the facility has not yet been activated !! They said they have activated DND facility again on 18th Oct and give me any Escalation ID [protected]. I entered complaint on vodaphone internet site. Sent complaint to nodal officer and appellate authority. i even registered complaint in a couple of broadband customer forums about the pathethic services of the company. They did not they send me any message with activation ID though they confirm they would send the message. I got a call back on my mobile and they promised that within next 7 days DND facility would be activated on my mobile and the current issue was due to Server problem.

5) Since I continued getting messages and unwanted calls I called up again on Oct 27th and they said that the facility is still not activated and would forward the complaint to backup. They gave me a complaint registration number [protected].

I even registered online in vodaphone site for the full DND facility, but nothing is being activated. After 4 weeks of continued calling this facility is yet to be activated !! When ever I call them I ask them to send a message confirming the DND activation ID, they confirm that they would send the same but they never send it. This is complete violation of Government laws and is causing unecessary inconvenience to poor customers. I am fed up with the services of this company.