Vodafone India Complaints & Reviews

Vodafone — Incomplete Recharge

To Whomsoever it may concern,

I just pais Rs 500 for a recharge on my phone but have only received Rs 320 as recharge. Customer care was unresponsive, and then made me hold the line for 15 mins after which they cut the phone.

Then I was informed that the recharge amount for a Rs 500 top up is Rs 320, which is nearly half the total amount.

This is also an incorrect figure, as I verified with another Vodafone dealer, who told me the recharge should have given me a total of Rs. 500

Please let me know what the procedure is, or refund my money.

Thank you,
Aditi Ravi

Vodafone — repeated calls

Dear Sir,

This is to inform you that i am a vodafone subscriber having no. [protected],where I used to get 4-5 calls every day from different numbers.
Now this number id not meant for recieving calls of scheme but for my personak use.



It is really disturbing.Suggest me what can I do.

I recharged my Vodafone using ICICI Saving account for Rs. 333 four days ago. No recharge, no refund. :(

I am never going to recharge using ICICI online again.

Vodafone — Change of Prepaid Lifetime to other plan

I had asked for a change of the lifetime pre-paid plan to any other. Alternatively I had asked to enroll me into any other plan but allow me to retain the old number. But they say they have no such scheme available at present. I guess if they do not take any action on the above they are surely losing three customers and will have to change over to some other service provider.

HI vodafone,

please talk to me and descussed with post-paid plan.

its urgent.

thanks and regards
DEEPAK KAUSHIK
[protected]

THIS IS REALLY A TRUE, THAT YOUR SECURITY IS REFUNDABLE AFTER 24 MONTHS, AS OUR 1sT COMMITMENT WAS TO YOU IS " security deposit amount will be refund you after 2 years " BECAUSE WE PROVIDE YOU THE MAKE YOUR OWN PLAN AND THE PROCESS OF REFUND IS AFTER 2 YEARS . THIS IS VERY CLEAR
SORRY FOR INCONVIENCE, BUT ITS A PROCESS AND IT'S MENDATORY
MANIK ADHIKARI
C.C.E .VODAFONE
MANIK.[protected]@VODAFONE.COM

WHAT IS THE NUMBER AND WHAT IS THE MAIN CONCERN


MANIK
C.C.E
VODAFONE DELHI & NCR
MANIK.[protected]@VODAFONE.COM

Vodafone — Violation of DND services

Respected Sir/ Madam,
I am using Vodafone communication services. I have also registered DND services on 20/06/2008 but now a days i am receiving promotional calls and SMS.
These unwanted calls and SMS disturming me.
So please do necesery action against it.

Thanks with best regards

Sakhawat Hussain
A 94/9, Sector 58
Noida, U.P.
Mob. No. 91-[protected]

Vodafone — DND violation

My telephone number is [protected]. In spite of having a DND request in place for many months if not years, I still receive Telemarketing texts and phone calls like TA-DHUAN and TM-DHUAN amongst others. Is there any redressal to this grieviance please?

yah, this is happening to most of the consumers. the Operators are violating the rules of the TRAI. the Operatos should Compansate the consumers and TRAI should have to give orders to do this immediately

hi i am bidyut rath from orissa.actually problem is someone calling from ur network and try to break my marrige...my marrige date is also fixed ...relax that i am not taking any action but i want to know the name of the stranger and its purchase location...plz help me ...promise u to keep it secret the no is([protected])

my mob is missplace plz block my no [protected]

Dear Sir,
My self Sunil Kumar Chhand, At- Charpali, Po- Chiplima, Dist- Sambalpur, Orissa, I m A Vodafone dealer in our area, my business is much good in our area and growing. But there are several complaint i have no any "GLOW SIGHN ELECTRONIC BOARD" though my performance is very good than other in our area, but they have the same, Its just unfare to me, kindly help me about this because nobody response my complaint.


Thanking you
SUNIL KUMAR CHHAND
Mob- [protected]
E-mail- [protected]@gmail.com

Vodafone Telecom — wrong ball deductions

sir my self akhilesh kumar and i am using right now vodafone prepaid number my number is [protected] this is port in vodafone and my current operator is vodafone. sir i have some problem with vodafone because some time back near the day of 28/10/2011 without my any concern my bal deducted near about 40 rupees without any reason i had worked in ages bpo . and i had good experience to call center in costumer calls regard more n more be only wrong bal deductions . vodafone a good service operator in network the men reason to use costumer this s only network .but after deductions a ruler area preason can not any things
sir this is my request to you that please refund my bal

thaks akhilesh kumar
indiranagar
lucknow
mo. [protected]

HI BOSS
I m manik from vodafone, actually in vodafone, activation process of caller tune is the same *567#, and u dialed a same, and its a self service thats why the is no confirmation massage, i[censored] using airtel offica than also u dont have a confirmation sms .so its a very commen thins, i[censored] dne something u have charged for it

thank

manik adhikari
custome service, vodafone

manik adhikari

Who told you sir, there is no confirmation message on airtel...airtel have sir. the are good in service but vodafone is not..I hate too vodafone..bcoz i got a minus balance around rs 150 when am surfing internet.when it reachable zero balance they wont disconnect...and activate some services without asking me..

My situation is even worse. I was activated on a limited 3g internet scheme where as i opted for unlimited plan for my ipad mini. And now they slap me with a bill of INR 8, 000/- where in was suppose to pay a bill of INR 600/- they take one week to realise the problem, two weeks to solve it and even longer to get back to me with the revised bill. And now as a " favour" they reduce the amount to INR 4, 000/-. Like really??? Don't you understand simple language with patience and tolerance. After 100 calls, 100 different answers every time, visits to the gallery, faux assurances and promises, and a severe mistake that THEY committed on their end, they shamelessly ask me to pay the amount again?? Get real VODAFONE. you would rather make a better impact if you would take an immediate action on the employees that are misguiding your customers and further harassing them. Overall I am highly disappointed with your service. Not to mention that my service was BARRED for no reason for more than a week. Who would account for that I atleast don't know.

To,
Vodafone
The General Manager telecom(GMT)

Sub : PROPOSAL LEASEOUT OF SPACE FOR INSTALLATION OF MOBILE TOWER

Dear Sir,

With due respect, I would like to state the follows for kind attention and consideration :
That I came to know that VODAFONE has been like to install VODAFONE Tower in NALAVANE TALUKA-JUNNER, DIST: PUNE (MAHARASTRA).

I want to rent out for installation of mobile tower. The land is 10000 sq ft.(approx.)

I would request you kindly survey the above location and anticipating your kind favorable response.
contact details-
MR. VIKAS SHINDE.
CELL: [protected]

Dear Sir,

I came to know that VODAFONE has been like to install VODAFONE Tower in Bangalore area
I hava plot 40 X 60 sq.ft (2400 sq ft) in Electronic City Phase 2 Bangalore
I want to rent out for installation of mobile tower.
I would request you kindly survey the above location and anticipating your kind favorable response.
contact details-
Saideepak M
[protected]
[protected]

Vodafone — SPAM SMS

Hi,

I am Vodafone customer for the past 5 years.I am getting lot of junk and promo messages daily in the form "TD-blahblah" .I have registered in the National Do Not Call Registry but still I am getting atleast 75 messages per day.I have complained number of times to the customer care but still I have got no response. Kindly look into this issue.

Vodafone — SPAM

Here is some more spam. Just doesn't seem to stop...The numbers shown here should be blacklisted!

Dear Sir/Madam

I am Hutch user since five years. But now from when the merger has took place the service quality has become very poor.

I had two incidents which are invoking me to change my mobile service.

One day a call came from vodafone customer care and told me that they will send me a combo pack on which i can surf and download vodafone live free of cost. I said ok. but when i surfed vodafone live my account was reduced by Rs. 35.


Secondly i got a message from vodafone that my crm cricket update service has been registered. i was shocked that who the hell has activated this service. When i went to your customer centre they told me that you must have got a flash message and it is activated through that. But I swear I have no idea of getting any msg. Moreover this flash msg thing is just a because if i am getting my phone out of my pkt and there is a flash msg and if i press any key unknowingly then all i will get is another activated service.

I have lost my Rs. 80 from this if you can not refund my money. I am going to consumer court.

Moreover there is no option in your 111 customer care to talk to any executive


Sincerly

Manjinder Singh
[protected]

To Whom It May Concern:

Dear Sir/Madam,

Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have received from your company.
We signed up to your telephone and internet service package on May 1, 2008 because you’re advertising and the marketing agent who visited my office suggested that you are better than other player like AIRTEL and IDEA. And I decided to move from my Airtel connection to VODAFONE connection.
But Because of your poor service and poor administration has given me a very sorry picture of your company due to poor administration of your company which I had lose my time for work, and causing me mental harassments all the way.
I am working with Equinox Global Services, Gurgaon India now know as Oracle Financial Services .Vodafone executive visited my office and offered mea corporate post paid mobile connection (Cell Phone Number ([protected]). I duly submitted the my copy of my Residence proof, copy of company I-card, 2Photgarphs and a bank chq from ICICI bank for Rupees 699.00 cashiers chq. I was asked to wait for 24 to 48 hours and the connection will be activated. After completion of that time I called MR. Sunil Kumar (mobile Number +91 [protected]) he Told me that the Mr. Rao (mobile number +91 [protected]) the agent who gave me the sim card had entered sim card number wrongly . I and he will look into the matter and the connection will be activated in another 24/48 hrs. I waited for that period but the mobile was not working, I was in constant touch with MR. Sunil Kumar (mobile Number +91 [protected]) and every day I was told connection will be activated by evening this went on till 10 days making my work suffer as had to be on phones for hours every day also people could not contact me to whom I had given the number offered to me.
On, May 15, 2008 I thought of calling Vodafone customer care, but the response I got was not only unprofessional, but unethical as well. I was treated with humiliation and I want someone to hear those calls. I called Vodafone customer care 2 times as soon as I gave them my concern would go ahead and release the call. So 3rd time I decided to speak to a supervisor and my call was transferred to a supervisor Mr. Pradeep Singh Assistant Manger Operation and the process name he gave was Delhi prepaid. he was highly unprofessional in resolving the issue, did not have basic customer care skills .i gave him my concern, he refused to give me complaint number said will take 72 hours to provide complaint number and my persuasion he provided me with the complaint number [protected] and said the connection will be activated by 8.00 pm IST on May 15, 2008.
I want the higher authorities to look into this call as on listening to this call you would come to know how he behaved with me on the call no customer care in this world would have done that some of the verbiage used by him on the call are given below so please kindly listen to the call. Your assistant manger did something unethical and which is something I can sue him and the Vodafone for that unprofessional behavior.
Few instances from the call which he did with me are
While speaking to him he asked to speak loudly and the verbiage used by him are mentioned below
AAP JOOR SE BHAUNKIYE ( IN HINDI)
PLEASE BARK LOUDLY (IN ENGLISH)
MEIN APPSE HINDI MEIN BAAT KARUN KYA KYONKI APKO ENGLISH NAHIN ATI
HE SAID HE WILL SPEAK IN HINDI AS I DO NOT KNOW ENGLISH (IN ENGLISH)
Further you can listen in the call how professional Vodafone and their employees are in their behavior while talking to customer. It was horrifying experience for me. I decided to call MR. Sunil Kumar (mobile Number +91 [protected]) with who I was taking earlier as he told me that he is from Vodafone directly and is not any vendor or dsa, but latter when I contacted he told me that I am not responsible and I can do what ever I want. As nothing will be done. He told me that Miss Shika.Sharma (Shika.[protected]@vodafane .com is responsible and taking care of my company’s account for Vodafone connection and he belongs to Mr. herman.josan team. I had no idea what’s happening I thought it might be a part of fraud by group of people trying to make some money or Vodafone itself is company like this giving false promises

My connection is still not activated. I might no longer be interested in the connection and my recommendation in around my company will be strict no to services of Vodafone and will be looking for legal angle to gets is rectified if nobody looks into the matter and get it resolved and also if no apologies are mentioned by your executive who compared me with a dog
In addition, you promise to deal with problems quickly and efficiently have failed, people were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre for which I was tortured mentally
I hope this letter of mine is taken care off and some response could be give as My Cell phone is Still Not activated
I look forward to hearing from you soon.

Yours sincerely,

Chandrashkhar Chowdhry Cell phone number offered by Vodafone:-[protected]
Add: - 8716, Sector –C, Pocket-8, Sim number (Vodafone):[protected]
Vasant Kunj, New Delhi -70
India
Phone number +91 [protected]
Email :- [protected]@gmail.com

dear sir i have given requested f my no [protected] post paid to prepaid i receved ur call no. is [protected] ur employer his veaw u go on vodafone store $ given full payment $ chang ur connection i reched ur store in mall road ldh ur employer given ans ur requested r nt recevd but sr give m ans way r u given to cosemer prolam i given u couestemer promblab i hv paid bill no. is [protected] dt on 4/9/08 amut500 ro office but ph start on7/9/08 ur employr given ans our sistem is slow pls wait 2 or 3 days but sir this is nt good ur firm pls u give m ans but petrol is 55 per let u see thiss persionloyyyyyyyyyyyyyyy

Hi,

Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.

AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.

Hello,

I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.

WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.

EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL

I am attaching the print screen of the things done and my YES BANK summary

please check them also...


AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..


CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...

AJITKUMAR R HAJARE
[protected]

Hi,

I have been receivein calls for a vodafone collection executive. She has harrased to the extreme and has called my mother ans harrased her which led to Trauma and in a critical state. Earlier more than 7 months back I have logged a complain I did not opt for the internrt facility but was charged to more than Rs.3000. I had asked the cancellation on the mobile which was done after 45 days post to whcih I made a payment and required it to be refunded.
I would like to strongly complain on the representativr on the collection behaviour which has led my mothe who is at a age of 57 who is in trauma and admitted due to the hassement and the unethical and unproffessional words of the agent.

the no of the agent is:[protected]

Vodafone customer care is the worst in the communication sector. I humbly ask those who are moving towards vodafone to rethink and
best of luck to those who are moving away.
my vodafone number which i am not at all using now is
[protected]
S.NAGARAJAN

I had made the payment . I have got copy of Final Settlement Letter. Still the Vodafone is harrassing me by sending my reminder letters and also calling me for payment. I want compensation for this kind of harrassment. I have problem of hyper tension since last 3 yrs. What is the procedure for doing this.

Dear Sir/Madam,
My mobile 5130 nokia had missing it s IMEI No- [protected]. mobile no [protected] please block the sim and verify have bill and box original.

This is for your information and necessary action please.
I hope you will be early action.
I am awaiting your reply.

Regards,

Brajesh Kumar Tiwari

Vodafone — harrassment by a vodafone no.

dear sir/madam

[protected], this no is making calls and harassing at odd time.even though informed that its a wrong no. they continue to trouble.kindly do the needful and also provide me complete detail about it.

indira.

Vodafone — flash advertise in my phone

I have wrote several complaint to vodafone all nodal officers in india... i am getting sms and flash advertisement on my mobile and my battery goes waste... and i am charging my phone every 3 hours...

i dont know whether all eat human food or some thhing else

please solve my problem

[protected]

i got a similar complain from: [protected], saying she is calling from Airtel and harrasing me to give details of my last payment to Airtel.

Is there a way I can register an official complain against this number and the person?