[Resolved]  Vodafone — Unexplained Data Usage (650 MB in 2 days) charged + additional balance deduction

Address:

Pune, Maharashtra

Respected Sir/Ma’am,

I’m Dr. Niteen Thorve from Pune. Till this week end, I believed Vodafone to be one of the top service providers in the mobile network industry. Although it's "HAPPY TO HELP" tag line is catchy, what's the use of readiness to help if I cannot get the help I asked for?

I want to register a complaint against Vodafone for
1. Lack of explanation for my data plan usage &
2. Additional deduction of Rs. 48.
The details are as follows:

1. My Vodafone number is [protected] (Maharashtra & Goa circle) from Pune.

2. I was using a 2G internet data plan of Rs. 95 (usage allowed 650 MB for 21 days). I had used it 2 times for almost 15-20 days each time.

3. Last time (3rd time), I recharged in on 5th July, 2013 in the afternoon & had browsed a little on whatsapp, facebook & some other websites on 5th & 6th July. With such minimal usage the data plan got exhausted during the night of 6th July, with additional cutting of Rs. 48 (my balance) for extra usage.

4. This is really annoying & I tried 2 times to get explanation for this from Vodafone customer care department as follows:

a) 7th July 2013: Morning time call with customer care executive Sunita Jadhav.

b) 8th July 2013: Morning time chat through Vodafone website with Gazala

5. Both the times, I got fixed response - “YOU’VE USED THE DATA PLAN & WE CANNOT DO ANYTHING ABOUT IT”. I did not get convinced with the data usage, hence asked for the details (websites I browsed & the data usage it consumed) or else demanded for refund of the data pack & additionally cut amount of Rs. 48. But the executives could not help.

7. Additional point: prior to this, I activated the same data plan on 21st June 2013, got a message from Vodafone on 4th July 2013 that 80% of the data pack is consumed (which proves that I used 521 MB FOR 13 DAYS) & balance is 132228KB. Still the data pack (Remaining 129 MB) expired the very next day, 5th July 2013. This was the first shock. How can I consume 129 MB in just 1 day, when I have used 521 MB for 13 days with the same kind of browsing?


I'm sure that the details are not being provided as they are not convincing. No one can exhaust a 2G internet data plan in 2 days, when you are driving to your home town & spend lot of time in meeting people there.

Hence, I demanded complete refund (Rs. 95 of the data pack & Rs. 48 of additionally cut balance).
Action TAKEN so far:
1. I had written email to Vodafone complaint dept. (vodafonecare.[protected]@vodafone.com) on 8th Jul, 2013
2. I got response from Vodafone on 10th Jul, 2013 that amount of Rs. 48 (additional balance deducted) has been credited to my account with no comments at all on the data plan exhaustion.
3. Wrote back on 11th & 16th July, 2013 & there’s no response to it.
I request your help in fighting this battle against the giant corporation not at all delivering what they promise to & yet claim of being HAPPY to HELP!

Thanks& Regards,

Dr. Niteen Thorve
Cell #: [protected]