[Resolved] Vodafone — Unreasonable Balance Deduction and inferior customer service. | |||
Guys since last 2 months the mobile service provider called "vodafone" is cheating with me, My balance has been deducted several times for no bloody reasons.. and whenever I'm calling up it's customer care executive, they are showing me so many excuses..the service of vodafone customer care is far below standard and they are all learned there how to cheat on customers and more importantly how to cover that up with lame excuses.. Was this information helpful? | |||
Dec 10, 2016 Complaint marked as Resolved Verified Support Jun 18, 2013 Vodafone India Customer Care's response Hello Koushik, Please share your current and alternate contact numbers with us at http://bit.ly/18Uf215 and we will have someone get back to you with assistance. Regards, Vodafone Customer Care. Verified Support Jun 19, 2013 Vodafone India Customer Care's response Hello Koushik, We have updated your contact number and will have someone get back to you with assistance at the earliest. Regards, Vodafone Customer Care. Verified Support Jun 20, 2013 Vodafone India Customer Care's response Hello Koushik, As discussed on June 20, 2013, we confirm that the balance was deducted for using data service. Data browsing and downloading any application is only possible when the handset software configuration, data connectivity and respective applications are all in line. On successful data transfer and download only, a subscriber gets charged. We regret our inability to reverse the charges as they are valid. Regards, Vodafone Customer Care, West Bengal (except Kolkata) & Andaman Nicobar | |||
 5 Comments | |||
Comments
Vodafone — Unreasonable deduction of balance
I, Kalyan Kumar Debroy, am a prepaid customer of Vodafone bearing mobile number [protected]. I activated Daily GPRS Pack (40 MB at Rs 4) on November 1, 2010 at 00:05 hrs. Upon activation of the above mentioned service, I started surfing connecting my phone to laptop via data cable. After one and half hour, the connection got deactivated and my phone balance was showing negative balance (Rs. -154.4720). But connection log of my laptop was showing almost 16 MB of data usage. Then I called the Customer Care for an explanation for the unreasonable deduction of balance. But the personnel on phone said that I had used extra 20 MB on surfing (i.e. total 60 MB data on surfing). Naturally, I was not satisfied with the explanation as I had used only 16 MB of data. Moreover, I have a prepaid connection. So how could my balance go down to negative value (Rs. -154.4720) ? And also when my balance reached zero, I was not even notified of the matter.So, I would be happy if you take necessary measures as soon as possible. I am attaching the screen shot of the data usage (connection log) of my laptop.
Thanking you.
Sincerely Yours
Kalyan Kumar Debroy
Mobile No. [protected]
Address: State Bank Housing,
Notun Bazar,
Cooch Behar-736101
West Bengal
email: [protected]@gmail.com
vodafone services — balance deducted
THE VODAFONE SERVICES IS A THIRD GRADE SERVICES I HAVE MADE A COMPLAINT AGAINST BALANCE DEDUCTION ON MY NU [protected]THEY SAYS IT HAS BEEN ACTIVATE BY MY SIDE BUT THEY DONT HAVE THE PROOF FOR IT THEY HAVE DECTUTED 45RS MY COMPLAINT NU IS[protected] SPK TO GHANSHAM CUSTOMER CARE THEN I JUST SPOKEN TO NODAL OFFICER HE GAVE ME THE SAME REPLY THEY ARE THE WORST SERVICES IN INDIA THEY HAVE WASTED MY 1HOUR FOR THIS CONVERSATION NEVER EVERY BY A VODAFONE CARD THEY WILL MAKE UR LIFE HELLL.
I agree.. they actvate alerts and deduct your balance without your consent and give a reply that the customer had requested for activation...
Vodafone — unreasonable deduction
I had activated 99rs 1gb gprs service on my number +91-[protected] today at 11.55 am. And got a message from your side that my data pack is activated and is valid til 27.6.2012. I started using my net by 1 pm but after session got over my balance of rs. 76 got deducted. Kindly look it to the matter as soon as possible.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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It has been a regular act since a month that some alerts like Astro alerts/MCI services is getting activated on my cell no. [protected] without any prior notice or consent.
This is costing me both financially and socially.
I have talked to the customer care personale for refunding of my money.
But I want full assurance that in future, no such service would get activated without any permission from my side.