[Resolved]  Vodafone — Unsatisfied customer service

Address:

Thane, Maharashtra

Dear Sir,

I have been calling your customer service for the past so many days, but im never satisfied with the customer service. Advisors working with Vodafone does not know the value of there customers. Last Month i went to the Vodafone mini store in nallasopara (w) to activate my BIS on my blackberry phone. The Lady at the vodafone store said that i had to send an sms (ACT399) i was informed that the service will be activated within 4hrs. I waited for 24 hrs, My service was still not activated, i went to the same Vodafone mini store she spoke with someone and said that i will have to pay her RS 399 and she will activate the service through ERecharge.... After she recharged my service got activated within 5 mins. But after few minutes balance of Rs 399 was also deducted, that means for activating BIS for 1 month they deducted my balance twice (RS798)... I called the customer service about 10 times for the refund, but they were asking me to get the refund from the same Vodafone mini store and when i went to the store they said that the customer service has to refund the amount....Finally i gave up... The only reason im not changing my service provider is because of the network

Please find some resolution to my issue and if possible pls email me at [protected]@gmail.com

Thank you,
Sabby