[Resolved]  Vodafone — Unsuccessful online Vodafone prepaid mobile recharge

Address:

Karnataka

Due to not being well, today at 10:25 am, I did vodafone online prepaid mobile recharge on mobile no. [protected]. The mobile recharge didn't get successful and the amount of Rs 222 was deducted from my ICICI account no.[protected].

My Transaction ID is MICI[protected]
Payment Ref. No. prodcit9880315

When I contacted the customer care service for the same at 10:31 am, their representative Mr. Naveet told me that I will get balance withing 4 hours. After waiting for more than 5 hours, when again I called Vodafone Customer Care Service at 2:19 pm, their representative MR. Sunil Kumar told me that online recharge is not being done and my money will be refunded within 7 working days. When I asked him to transfer the call to his supervisor, my phone line was cut.

My question is if their online recharge was not working, why there was no communication on site through highlighter or scrolling message? Why they accepted the payment?

Due to not being well, I did online recharge but rather getting my mobile recharged, I got mentally harassed by them. Now I want proper explanation from the Vodafone Company side and compensation on this matter.

Kindly take the matter seriously and do the needful.

Regards
Ritesh Kumar
Mobile no. [protected]