[Resolved]  Vodafone — unusual cut off in balance

Address:

Vadodara, Gujarat

Hello Sir/Madam, Myself Mr. Satvirsingh s Thakur, Mob No: +91 [protected]. I am using your vodafone card almost around 10 years and internet package since 2 months as i purchased my new phone and i got free internet usage of 600 mb on purchase of the phone, my internet package was working properly but suddenly on 19/10/2013 morning there was a message from your customer care that my internet package has expired, so i got a new 3G plan on the same day at around 12:23 noon, and i started using my Whatsapp, but around 1:30 i saw a message on my phone that Rs.5.30 are cut off from my balance. Then i checked my balance which was only Rs.406.47 which was earlier Rs.724, which states that my balance of Rs.312 is unnecessarily cut off. My complaint is that if my internet package is expering then your company should inform me 1 or 2 days before its expiry. Also i want to know that where has mah balance of Rs. 312 used, and i also want its recovery. Also i am not satisfied that you are not giving any information regarding this matter, so i request you to please reply to this and take needful actions.