[Resolved]  Vodafone — Unwanted unsubscribed 3g connection in a day in prepaid number: [protected]

Address:

East Medinipur, West Bengal

Dear sir,
I took the service from 2g to 3g as on 19.09.2012 with 300mb on payment of rs.102.00/- For 30 days validity...after that I received a sms as on 20.09.2012 that if I want 125mb for two days validity on payment of rs.10.00/-.....I took this service via dialing *444*10# ....after a minute I received a sms that my number have been unsubscribed from the package 3g....without my prior intimation. ..while before diling *444*10# I tried several times to dicuss the same issue with customer care in the number 198(free)... I am not getting option to directly contact with customer care representative.... on the other hand while I tried by paid basis service in the number [protected].....they picked my phone & I talked to the same issues with the vodaphone representative name mr.Dheeman chaterjee....he told me to visit near by vodafone customer cervice center.....but when I asked regarding the unsubscribed norms...he replied that this is automatic generated number they can't resolved my issue via phone ....but that represntative is also not sure about resolving my issue.......when I asked its ok if I avail the 2g service for 2 days after that my 3g service be reactivated or not .....he is not sure about that ....& he simply told me to visit near by customer care service for any help.......I am very much confused regarding....their marketing strategy that once I am customer for 3g then why I got the message for 2g services.....& without any information they unsubscribed my 3g service.....kindly help me out from this issue & activate my 3g services for 30 days....validity 18.10.2012 as per mention in the sms.
Thanks & regards,
sukesh
Vodafone number: [protected]