[Resolved]  Vodafone — Advance Rent A Charge Levied

Vodafone — Changing PLAN is resulting in expiry of Advance Rent paid

Dear VODAFONE,

My Advance Rental Plan still has some months to go. But I am interested in changing my Tariff Plan to a better Postpaid Plan you have to offer now. When I visited your Vodafone Store, they told me that this action would result in nullification of advance rent that I have paid. My question to you is WHY? I have been your Customer for six years now, and if I have put the faith on your company and paid in advance, the least you can do is return the favor and allow me to switch to a newer better plan by converting my advance rent to Credit. Is it too much to ask for after 6 years of commitment?

Regards,
S ROUT
suchit.[protected]@gmail.com
[protected]

Vodafone — Not allowing to change talk plan to lower rental

Though I have been paying the bill for last 5 years for my number [protected], they say its a corporate card. I got my company authorized representative give them in writing that I have left the company and change ownership of card to my personal name. I have been to their store for 3 times, every time they are asking for one more documents. This process is going on for almost 2 months now. When this is taking so much time for them to clear the process because every time their employee communicate different requirement, they are not allowing me to even change my talk plan to less rental during this time. I have written multiple email to them but only reply that I get is change ownership and this are the documents to be submitted. They are not even ready to accept the delay that has happened due to their internal communication issues and asking me to pay higher rental for all this time. Also despite of the fact that company authorized representative has notified them in writing that I have left the organisation, they have changed my billing cycle without my consent because of which I am required to pay double cost for some additional services.