[Resolved]  Vodafone — Service charge for Unwanted service

Address:

Hooghly, West Bengal

Dear Sir,

I am a Vodafone Prepaid Customer in Kolkata (Prepaid Mbl No:[protected]).
Y/day evening I got one messages from Vodafone that “as your request vodafone International Match Day”,service has been activated, per day Rs 5/- will be charged as service rental …………..”& they deducted Rs.5/- from my mobile’s account. But I didn't made any request for this so called service “International Match Day”, Then I spoke to your customer service number about this matter they advice me please register your phone as “DND (Don’t disturb) reg Group”, also they advice if you didn’t like this service pl. write a msg “CAN IMD” & send to 144. I done all as they told like DND Registration & Msg for cancelation service.

Today evening I also get one another messages from Vodafone that “as your request vodafone Daily value Combo Service has been activated, per day Rs 2/- will be charged as service rental …………..”& they deducted Rs.2/- from my mobile’s account. But I didn't made any request for this so called service,

My question why Vodafone started this type of PICK POCKET Business. , Is it not your minimum responsibility to send a request to customer for confirming weather this facility enable or not.

I request you to stop sending all types o[censored]nwanted messages and service to my number (pls note the Govt order reg. this).I also request you please refill the amount which you deducted from my account. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.




Regards,

Anjan