[Resolved]  Vodafone — NO REPLY TO CUSTOMER COMPLAINT

Address:

Vadodara, Gujarat

THERE IS NO REPLY FROM VODAFONE TO MY EMAILS AND REMINDERS

From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 19 October 2010 10:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-4
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 18 October 2010 23:25
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-3
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 16 October 2010 09:57
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-2
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 12 October 2010 13:11
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

REMINDER-1
From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 09 October 2010 17:48
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

We presently have the following six connections registered in our name.

[protected], 2,3,4 & 5 and[protected].

About a week back, I personally spoke to Ms Lipsa Dhani of your Karelibaug Centre in Vadodara regarding converting our number[protected] from post-paid to pre-paid. She
had asked us to submit certain documents about which we had some confusion.

Myself and my accountant Bhavesh Patel had been calling Ms Lipsa but she never
responded in spite of calling several times.

Today, I sent one of our staff Pramod with relevant documents to your Karelibaug centre.
As Pramod was not able to explain me about the feedback which the lady at the counter was giving, I asked Pramod to hand over his phone to this lady but she refused to talk to me on phone. When I shouted, the lady spoke to me and couldn’t give any reason why she did not want to speak to me.

When I asked the lady to put me over to the centre manager, Ms Lipsa came over the
line and informed me that she did not mind even if we close all the Vodafone connections we have. She also informed me that she is not bound to receive our calls.

Please note that, last week, Ms Lipsa herself called and requested me to give documents for registering 10 prepaid connections in case she falls short of her target.

This means that your people have time to talk to us when they need business and don’t when we need services.

After hearing Ms Lipsa today, I have already decided to cancel the number[protected] which I was planning to convert into a pre-paid connection.

We, therefore, request you to assign our account to a responsible person in your company as we would not like to deal with Ms Lipsa anymore. We also request you to
please employ customer-oriented people rather than those like Ms Lipsa.

Best Regards

SANDIP BHAT (Cell : +[protected] & [protected]
Compressor House
A-409, Ashwamegh Complex
Rajmahal Raod, Vadodara - 390 001
TeleFax : +[protected]

Swenco
Final word in Magnetic Separation
Auth. Dealer
Screw Air Compressors - Dryers - Filters - Receivers
Ind. Pneumatic Tools & Assembly Systems


From: SANDIP.COMPRESSOR HOUSE [mailto:sandip.[protected]@gmail.com]
Sent: 08 October 2010 22:59
To: 'lipsa.[protected]@vodafone.com'
Subject: CONVERTING THE POST-PAID CONNECTION TO PRE-PAID

Why are you not responding whenever Bhavesh calls you?

Do you want me to surrender all the Vodafone connections?

For the last one week I have been only requesting you without
any outcome.

Shall I put my complaint on Vodafone global website?

Sandip
Compressor House
+[protected]