[Resolved] Vodafone — Unable to send SMS in spite of sufficient balance | |||
1. My name is Vishnu Kushwaha and my VIsakhapatnam Vodafone no. is [protected]. While travelling from Visakhapatnam to DElhi via train 0n 15 Aug 10 i realised that i am unable to send SMS from my mobile inspite of balance of over Rs. 130 in my account. 2. I had balance of paise 85 in balance account 1 since last two months and for the last two months i had been travelling to DElhi and VIzag ocassionally. Whenever i charged my mobile the balance was always increased in balance account 2. I had not subscribed to any vodafone callertunes or any other prepaid service for last 08 months. 3. On monday 16 Aug 10 i gave a call to vodafone DElhi [protected]and they told me to refeed my service no, switch off the phone, remove the SIM card and reinsert again and switch on the phone. As the problem persisted thay told me to contact VOdafone Visakhapatnam to reslove the matter. So i called up vodafone vizag no.[protected] and i explained the problem and told that my balance account 1 has Rs -9.50 and balance account 2 has positive balance(Rs +150) and everytime i sent an sms or call the money was deducted from my balance account 2 always. 4. The interaction with all vodafone customer are mentioned below and problem has not been resolved yet. a) 16 Aug 10 - Informed [protected] Mr. Venkat at 1400 hours and i was told by end of the day problem will be resolved and excess sms billing will be corrected. b) 17 Aug 10 - Informed to [protected] at 1000 hrs as problem was not resolved and supervisor Mr Madhu told that in 24 hours problem will be resolved. c) 18 Aug 10 - Informed to [protected] at 1200 hrs as problem not resolve and spoke to Mr. Madhu and Manager Mr, Srinet and assurance was given that problem would be resolved by end of the day, else i can inform [protected] to address my grievances. d) 19 Aug 10 - Excess sms charges adjusted and balance account 1 had Rs. -2.60. I was still not able to send SMS. Problem not resolved. Called up at around 1000 hrs and explained the problem to Mr. Shyam and he did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting. Called up at 1245 hrs and explained the problem to Miss ......... and she did not connect to Mr. Madhu / Mr. Srinet as thay were in meeting. e) Called up [protected] several times since but only prerecorded voices heard and never got connected to operator. 5. From 17 Aug 10 onwards i was put on hold ,average time 30 min. They never gave me complaint no. inspite of telling to various operator / supervisors / manager. Every time i called up i had to explain the problem to every operator and they would give reply that my balance is -ve. Every time i had to tell all operator the story mentioned in para 2 and it was system technical error and they have to rectify it. 6. The attitude of Vodafone service provider is pathetic and they are least bothered about the customers. REgards vishnu Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
Vodafone — unable to send text messages
Hi iam karthik...iam not able to send messages from yesterday night.message is not getting saved in the outbox."message not sent "is shown.I've refreshed the message center number too.but iam getting the same problem.please provide a solution for this.iam using nokia 3110 model phone.Vodafone — texts not being sent
Iam on vodaphone network and at weekends i mostly have free text well how comes when it is free texts the text dont get delived or get sent at all? Iam sick and tired of this happening nearly every weekend!! and the signal fails most of the time!! I hope you can help me with this problemYour sincerely P.Elwood (Mrs)
I am really getting vexed up with your services.You have given me a customer care number 111 in the vodafone site and i am unable to talk to any customer care executive.You are more interested in coming up with your business offers and there is absolutely no place for the user to ask for clarifications here.Really very irritating!!!
Truly Irritating, Very BAD service !!! and that new 3G its really sucks.
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Vodafone — not able to send text messages
iam not able to send any text messages from past two days ...this is fifth time happening like this...before one week same thing happened but it was once in 24hrs ...it automatically got solved...now from two days i am unable to send messages...
customer care is very poor in service...
regards
sukanya
mobile no.[protected]
bangalore-26