[Resolved]  Vodafone — Vodafone (Chennai) worst billing process and customer care services

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Chennai, Tamil Nadu

Worst experience with vodafone services in chennai.
If you are using any data plan they will charge the bill for the data usage first and will be discounted at the time of billing. For example, you are in 2g data plan 98 - 1gb free and you have used 500mb of data (By before bill generation date). As per normal data charges 500mb = rs. 5000 but the data usage has not crossed the free limit. So is should not be considered even in unbilled amount. But in chennai, they will include these charges (Rs5000 + calls, messages, etc.) and the number will be barred if credit limit is less. Let’s say you have in some 5gb data plan and used 5gb, they will charge rs50000 and your number will be barred. If you call to customer care service, you will be asked to pay some of the amount so that you can make the calls or else wait till your bill generation. Even if you are in emergency and you contacted them they will not respond and their systems will not work at that time, only for you.

They are the money suckers. They dont have ethics.

About me: i recently migrated to chennai from andhra pradesh and took a vodafone postpaid connection as i am using their services in andhra pradesh for more than 5years and satisfied. I have experienced the above said situation. My credit limit is rs.1100. Rs.197 monthly plan with rs.98 2g data plan (Activated in june’12). On 29th june’12 my number was barred saying “your service would be barred as usage of rs.4233/- (Approx) has crossed cr. Limit”. I know about my usage and i am sure it will not cross rs.1000 including call, messages and everything. I was in travelling on that day and called to the customer care and explained the situation. As they don’t have any solution, they said the systems are not working and call after 3hrs. And i was asked to pay some rs.2500. I called they for 5 times but they did not responded.

Who will say it is a fair practice. They are providing the services not for free of cost. They are charging for everything but not providing a quality service. Call centres with worthless people. Money sucking strategies