[Resolved] Vodafone — Vodafone looting money in name of 3G | |||
Hi, ph no: [protected] I activated 199 unlimited 2G plan for my Vodafone number [protected] on 20-jan-2013. Again on 31-jan-2013 i had to do an urgent video call so i thought o[censored]sing 3G for doing the same. I sent a message "ACT 3G" to 111. Then my 2G usage plan started to charge for data usage. There should be a confirmation message or proper response or a message stating the outcome of an improper transaction, there should be some kind of warning message that the current active data will be deactivated if moved to 3G. Simply cancelling the service without letting the customer know the reason(which is meaningless) is a fraudulent practice. I have not used my 2G data even for one day. Vodafone is really looting customers money in this way. They should provide us a way to get back to our 2G plan or they must ask our confirmation before cancelling the current 2G plan. Not all the customers will be aware of these things(Switching to 3G deactivates your 2G plan). What are the measures taken by vodafone in this concern??? I wanna switch back to my 2G plan. Was this information helpful? | |||
Dec 21, 2016 Complaint marked as Resolved Verified Support Feb 04, 2013 Vodafone India Customer Care's response Hello Saanvi, We wish to inform you that if a 3G pack is activated, then the existing 2G pack gets cancelled. And you will have to recharge with a 2G pack to activate the same. Regards, Vodafone Customer Care. | |||
 7 Comments | |||
Comments
This is to inform you that I devajyoti sen gupta ([protected])as the customer of your company want to complain against your unbill amount of my post paid connection.Till 14th may 2008 there is no problem with the bill but from 15th may to till 21st may 2008 there is the problem with my unbill amount.On 15th may to 19th may 2008 till 12:00am my unbill amount is rs.190.45 paise but at 20th may evening its show rs.501.45 paise and my out going has been locked as my preview due is rs.532.18 paise .its my humble request to you to see my problem otherwise i will quit my connection from your company and transfer my connection to other company.And i need this problem solve wihin a week otherwise i will complain to your higher authority. Contact me on my mobile number that is [protected] and dont do any mistake.
The manager,
VODAFONE
Req: misuse of id by cell no. [protected]
It is intimated that my son Karandeep Singh bought two vodafone sims from jalandhar few months back.
a) [protected] and b)[protected]. both these sims were bought on a same id that is of my son karandeep singh, he deposited a copy of his driving license as a valid proof with the photograph to the dealer as per the req. Driving license was named after karandeep singh s/o kuldeep singh n was made under c/o s. Atam singh tehsildar faridkot. one of those sims was activated at that very moment no.[protected], while the other no. [protected] was not activated at that time...after few hours the second no. [protected] got disconnected due to some id proof problem. then i went to the main office of vodafone situated at mall raod in ludhiana, they asked me to deposit some id proof then i did the same as per their requirement, n simultaneosly in the evening my son went to the dealer from where he bought the sim. he deposited his copy of driving license with a photo again in jalandhar. after this episode the second no. [protected] was activated within a few hours.
Now from some sources i came to know that a mobile no. [protected] has been issued by your company to some unknown person under the id proof of my son karandeep singh (karandeep singh s/o kuldeep singh c/o s. atam singh tehsildar faridkot). which is a very huge blunder of yours. so you are requested to deactivate the cell no. [protected], misuse of same will be solely a responsibilty of your company.
kuldeep singh
258-D model town extension
ludhiana(punjab)
[protected]
VODAFONE
Req: misuse of id by cell no. [protected]
It is intimated that my son Karandeep Singh bought two vodafone sims from jalandhar few months back.
a) [protected] and b)[protected]. both these sims were bought on a same id that is of my son karandeep singh, he deposited a copy of his driving license as a valid proof with the photograph to the dealer as per the req. Driving license was named after karandeep singh s/o kuldeep singh n was made under c/o s. Atam singh tehsildar faridkot. one of those sims was activated at that very moment no.[protected], while the other no. [protected] was not activated at that time...after few hours the second no. [protected] got disconnected due to some id proof problem. then i went to the main office of vodafone situated at mall raod in ludhiana, they asked me to deposit some id proof then i did the same as per their requirement, n simultaneosly in the evening my son went to the dealer from where he bought the sim. he deposited his copy of driving license with a photo again in jalandhar. after this episode the second no. [protected] was activated within a few hours.
Now from some sources i came to know that a mobile no. [protected] has been issued by your company to some unknown person under the id proof of my son karandeep singh (karandeep singh s/o kuldeep singh c/o s. atam singh tehsildar faridkot). which is a very huge blunder of yours. so you are requested to deactivate the cell no. [protected], misuse of same will be solely a responsibilty of your company.
kuldeep singh
258-D model town extension
ludhiana(punjab)
[protected]
Sorry there was a typo.. The plan was activated on 30th jan 2013 not on 20th jan 2013.
yeah really these service providers are frauds, I recently (1 week back) changed from Aircel to Idea([protected]) as there is no Signal for Aircel, Idea service provider told me that they are giving 2sec / paise local or STD for MNP customers for 6 Months, but when I am calling to any mobile they are charging more than they told... this is totally fraud...there is no chance for me to change into other network for 3 months
This is regarding number - [protected]
It is in the month of May, when I went to Kashmir. My mobile did not have internet . What happened was, I went and I exchanged the cell with my wife, as she had a prepaid connection and Kashmir doesnt support prepaid. After a few days I exchanged my mobile back. Now, the total money I should have paid is Rs. 600 ( on the higher side ) however, I paid 4500 Rs., just because the internet option on the other mobile was switched on.
I want to ask Vodafone, that I had not given any authority to vodafone to charge my sim card for an internet usage which I never did. So, I want them to reduce that bill and give me my money back.
Mayank
[protected]
It is in the month of May, when I went to Kashmir. My mobile did not have internet . What happened was, I went and I exchanged the cell with my wife, as she had a prepaid connection and Kashmir doesnt support prepaid. After a few days I exchanged my mobile back. Now, the total money I should have paid is Rs. 600 ( on the higher side ) however, I paid 4500 Rs., just because the internet option on the other mobile was switched on.
I want to ask Vodafone, that I had not given any authority to vodafone to charge my sim card for an internet usage which I never did. So, I want them to reduce that bill and give me my money back.
Mayank
[protected]
Also, last month ( September ) I was using 3G plan, and by mistake I started downloading one thing. The MB usage suddenly increased and it said 0 % utilised and thereafter 100 % utilised. As soon as I saw it, I stopped and applied for a 2G 1 GB plan in which I had only utilised 200 MB. Now what happened, in the meanwhile, while I was downloading with 3G, I encountered a little extra usage and these people charged me 400 Rs for that.
I want them to please adjust that amount o[censored]sage of 3G in the 2G plan and oblige
Mayank
[protected]
I want them to please adjust that amount o[censored]sage of 3G in the 2G plan and oblige
Mayank
[protected]
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Vodafone — looting money without any reason
i am a subscriber of vodafone life-time prepaid.I had a balance of 200Rs.A service message came from vodafone and when i just clicked it Rs100 was reduced from my account.I then recharged my account for Rs201.In january,ad call have been started coming from vodafone,which usually comes 2-3times a day.I call came saying if you want to subscribe for cricket monthly pack and i just disconnected it . after some time a message came to me that cricket monthly pack has been activated on your phone and Rs50 was deduced from my account.
I then called a customer care executive on how to deactivate it.Then i sent the necessary message and another message came to me that your request has been received on 29jan.
again on 1feb today ,i received a message that cricket monthly pack has been activated on my account and rs50 was again deduced.
I called a customer care executive about all this malpractices.
he just said that someone in your house have sent a message and the mobile having me with all the time,how can someone does it.After some talk ,he just disconnected.