[Resolved]  Vodafone — VODAFONE : pathetic response and unreasonable deductions..LOST Rs 145

Address:

Visakhapatnam, Andhra Pradesh

PHONE No. [protected]

VISAKHAPATNAM,
ANDHRA PRADESH

I bought Vodafone SIM on 20th December 2012 and it got activated in 1 day. I activated 3G on 22nd December 2012 for making video calls on
it.

Then on 24th December 2012 i made a recharge of "Rs145" towards 2GB data plan, there wasn't any response immediately, so i checked data
balance thru *111*6*2# and also by sending sms "DATA BAL to 144" and got a reply that no data plan is active on my number. So, I called up
the paid customer service number and got a response that it will get activated in an hour. just after the call my 3G signal disappeared. so
i sent "ACT 3G to 144" and i waited for my data plan to get activated, but it didn't and there wasn't any response.

I made several repeated calls to the customer service number and after 24hrs i got a firm reply stating that, since i sent 3G ACT message, my
data plan for which i paid Rs145 got deactivated. I also went to the local Vodafone office and got the same reply, the customer care
personnel there were reluctant to address the issue. The response from "vodafonecare.[protected]@vodafone.com " was also the same.

Now, what kind of reply is that??, I want to browse on my mobile as well as make video calls, i don't need any 3G speeds for browsing. And
also "after a recharge of Rs145 i didn't get any message stating that my data plan is active or has been activated" and also when i requested
for 3G, i should have been informed that the existing data plan(if any) will be deactivated (Which most of the other Service Providers do, infact Airtel offers 2G gprs plan under 3G coverage, one can make video calls using 3G and use internet using 2G plan(at 2G speeds) simultaneously).

There should be a confirmation message or proper response or a message stating the outcome of an improper transaction, there should be some
kind of warning message-that the data plan if any is activated will be deactivated if moved to 3G. Simply cancelling the service without letting
the customer know the reason(which is meaningless) is a fraudulent practice.

In my case i was in 3G and then i made a recharge of Rs 145, recharge was successful but i DIDN'T GET any DATA PLAN ACTIVE MESSAGE
immediately, how in the hell i would know that sending 3G ACT message (to get back to 3G signal which disappeared mysteriously) will lead to
wastage of Rs 145, when in the first place i didn't get any message of data plan activation !!

I didn't get any message stating or warning me that "my 2G will be deactivated if i switch over to 3G" and also i didn't get any message confirming "2G data plan activation" immediately after the recharge of Rs 145,.."HOW IN THE HELL I WOULD KNOW THAT I WOULD BE LOSING Rs 145, WHEN IN THE FIRST PLACE I DIDN'T GET ANY MESSAGE CONFIRMING MY DATA PLAN ACTIVATION".

now without even using a BIT of data i have been charged Rs 145. what kind of system is that??