[Resolved]  Vodafone — Vodafone: - unjustified mobile bill

Address:

Delhi

My mobile number is [protected]. I am using this number since last six years as a post paid connection and my average monthly bill remains between Rs.1500- Rs.2000.

For the period 11.03.2013 to 10.04.2013 (billing circle) I received bill for Rs.21006/- which is 10-14 times of my average monthly bill. Vodafone customer care executive told me that the same is due to internet uses. However during said period internet facility was not available for aprox. 15 days on my mobile.

Through mobile I generally check my mails and operate facebook and replying of mails, downloading, etc are being done through my office laptop, thus I am having always minimum uses of internet from my mobile. I do only necessary things from my mobile and according to my uses I have taken 1GB/Rs.250/- data plan.

I sought clarification in this respect from the Vodafone through emails but my every e-mail has been replied by their set language and no specific answer was given to me. They failed to give me the proper clarification. There is lot of harassment from Vodafone side. They barred my services. They are sending again and again payment reminder this is really not tolerable things.

I need solution, company like Vodafone is doing robbery work by charging any amount to the customers.

Thanks
Lalit Kumar Gupta
[protected]
Email: - [protected]@gmail.com