[Resolved]  Vodafone — Vodafone Wrong Billing Procedures

Address:

Bangalore, Karnataka

HI ,

I was a vodafone customer since years.

Recently , i got a smart phone and i was not aware of data usage billing process.
My tariff had 2GB free and 10ps/10kb after 2gb is crossed.
I had credit limit of only 6000.

Then my calls were barred saying my credit limit has reached and they sent a big bill of Rs.10,800 saying i used till 3GB.

How can they keep my credit limit as 6000 and allow me to bill till 10,800rs.??

I have been getting calls that i will recieve legal notice if I do not pay and i was very disturbed as no vodafone cutomer care answered my queries properly.

I finally paid 10,800rs to vodafone and switched to Airtel.

My vodafone number was [protected].

I request you to please look into this complaint and help me get back my money from vodafone.
My credit limit is 6000rs which means maximum for a month i would pay vodafone Rs.6000.
BUt they have taken Rs,10,800 from me which is truly wrong from there end.

I am shocked myself that i had to pay 10,800 for one month o[censored]sage and i badly need your help.

I will wait for your response.

Thanks,
ViJaya