[Resolved]  Vodafone — Vodafone Network issue

Address:

Mumbai City, Maharashtra

Dear Jigish Modi,

Further to you're email date "Tuesday, November 15, 2011 5:55 PM" as mentioned below in the email that the request has been forwarded to the concerned department and the same will be processed in 2 working days & We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.

- I would like to mention here that Vodafone has again failed to do so. I haven't received the confirmation call during these 2 working days as committed to me nor my issues are resolved yet.

We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.

- Can you justify the above statement as to with respect to the plan and the usage comparing the usage with respect to mins in last 6 months (roughly around April 11 onwards till date i would suggest since when I am regularly facing issues with the network in the said location which is experienced for last 9 years)

LAST NOT THE LEAST CHANGE THIS LINE BELOW OR STICK TO IT...................

Happy to help,


Regards
Sam
[protected]

From: SAMEER PEDNEKAR <[protected]@yahoo.com>
To: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>; "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>; "Appellate.[protected]@vodafone.com" <Appellate.[protected]@vodafone.com>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>
Cc: SAMEER PEDNEKAR <[protected]@yahoo.com>
Sent: Tuesday, November 15, 2011 7:04 PM
Subject: Re: Your Vodafone Bill is overdue

I received a call from some person (Could not understand his name due to voice breaking and no clear network I guess its the same person sending me this email) stating that the reversal is not possible since the maintenance work is going on.

Some doubts here:

Why Should i pay for network charges when I dont have network where I stay as well as where I work?
When Vodafone is saying I have usage can Vodafone also do a survey for what is the Plan and also compare the usage to the for last nine years since the complaint is logged with the recent 5 months usage. (Its has gone down due to network issues drastically which also should be a part of the process before deactivation of my services)
Since 9 years I have been listening to Vodafone that there is a Maintenance work going on some times there is a Network tower planning going on but till date there is no network where i Stay as well as where i work.
Why Vodafone not sent an engg to my residence yet since nine years to check the network issue which was committed on each call which was logged.
Why would vodafone ask a customer to do a survey for the entire area for network issue and provide the nos facing issues? If yes let vodafone pay for the time and money needed for it and I am happy to do it for vodafone.
What happens if after 2 working days the network issues remain same? Will Vodafone reverse the network charges?
Please note here in the calls made to me Vodafone executives have accepted that there is a network issue and have done multiple calls to speak to me on the same day please refer to the call logs from the dialer system as well as the voice call recordings.

Please note that I have always vouched to pay the usage charges what ever mins. I have used when i was in network area and asked for the reversal of the rentals as rentals are for the maintenance and the network which in my case is not happening since nine years.

Kindly give me in writing with an justifying reasons why there is no network for last nine years and till date and why should one who is suffering should not ask for reversal of the network charges.

Also please note that sending emails at the office closing time is not a professional attitude do send the emails in due time so that appropriate replies are read on time so that the time delaying tactics are used less to resolve the issues much faster.

Regards
Sam
[protected]
From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Tuesday, November 15, 2011 5:55 PM
Subject: Your Vodafone Bill is overdue


Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CB8582.116B2BB0
Dear Mr. Pednekar,

Thank you for your email dated 13/11/11, regarding Vodafone mobile number [protected].

Further to our conversation, we have forwarded the request for network related to the concerned department and the same will be processed in 2 working days. We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.
We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Jigish Modi
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in