[Resolved] Vodafone — Weak Network Coverage

cadeepak.royal

from Delhi, Delhi

Address:

North Delhi, Delhi

To
Vodafone Care
Delhi

Sir/Madam,

I am Deepak Bansal having 2 Vodafone mobile connections, ! is prepaid & another is postpaid.

The prepaid number 98xxxxxx82 is associated with your Company is from Nov-2005.

I had changed my Residence location 3 years back & from last 3 years, I am continuously facing Network issue on my Mobile.

Very Bad Network in my Home indoor, incoming & out calls are disconnected with a Error Message "CONNECTION ERROR" & The other person on call not able to hear my voice properly, call drops are very frequent & I have to go to my Home main gate entrance to make call or receive every time.

I had requested Vodafone many times during these 3 years by visiting Vodafone store & by calling at customer care but there is no action/improvement in Network.

As I am a Old Customer of Vodafone, made various payments for services from past 8 yrs. This must be the responsibility of Vodafone to provide me
a satisfactory Network Coverage.

I am facing a severe issue of Network & this is very annoying, So You people are again requested to solve Network problem in my Indoor & around by arranging Boosters or whatever.

You can check my mobile number using customer id given below:

Vodafone post paid Customer ID: 39857049
Mail id is: cadeepak.[protected]@gmail.com
Contact No. 98xxxxxx82 (Not Mentioned here for security purpose)

Regards
Deepak Bansal

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Dec 15, 2016

Complaint marked as Resolved

Verified Support

May 13, 2013

Vodafone India Customer Care's response Hello Deepak,

Please share your contact number with us at http://bit.ly/12t7GKG We are keen to assist you.

Regards,
Vodafone Customer Care.

Verified Support

May 14, 2013

Vodafone India Customer Care's response Hello Deepak,

Thank you for your time on the call. We will get back to you with an update in 7 days.

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Comments

Ramanuj kumar

from Pune, Maharashtra

Vodafone — very weak network

hi,

my phone# is [protected]. i ahve spoken to lot many representative about the service problem at my place. they assured it will be taken care off, almost one month ago, i am still facing the problem and no one seem tio be concerned about it, even i visited one of the office, and the concerned person assured me one month ago abouth the same.
Buth still there is no improvement and because of the bad network the important calls are also going unattended . i am working and it's medatory for me to keep my # active 24hrs as per the job requiorement but this is causing a lot's of inconvinience. there is no one to assist about it, and this is also leadin in the increment of the bill generated everymonth, as i have to make the same call more than thrice or so to complete my conversation.
Before this i was having services with different service provider and the only reason behind changing it was that the representative from Vodafone assured me that there will be proper coverage.
It is one of the worst customer service i have ever come across where the concerns of the customer is taken for granted and there has been a series of promises which have never been kept.
i hope there is someone who is professional enough to look into this matter.
thanks

Aravind

from Delhi, Delhi

Vodafone — No network coverage and poor Customer and technical team

hi all,
I have two Vodafone numbers namely [protected] and [protected] for the past 5 and 3 yesars respectively. I shifted my home to Malleshwarem before some 6 months from that time the signals were not recieved and there was no network coverage in my home. I called up the customer care and then complianed about it. It's almost 3 months since they gave me any solution to my problem. I'm working in a service team in a software company where every call is measured preceiopus in the Induatry coming from the clients.The technical team is so worse that they even don't know the ethics to give a tentaive date to provide a solution.

I just need a point of escalation to any government body.
Please help.
Regards
Aravind R.

madan jadav b

from Mumbai, Maharashtra

Vodafone in — no proper network(indoor)

i am stayin in bangalore at byrasandra near to cv raman nagar and i dont get a audible network i have logged a complaint to the customer care but there is no proper response aganist it.

s.kurma rao

from Bengaluru, Karnataka

from last two weeks .when i am lifting the call as been disconnetd.but the net work is full.when the call is coming or lifting it as been disconnected.and from last two weeks i am call to couster care.the call is geting disconnected with in 3.43 to 4 seconds

cadeepak.royal

from Delhi, Delhi

Sir

I have shared my contact number on the above site with full problem description.

Please solve this network issue at the earliest.

cadeepak.royal

from Delhi, Delhi

Thank You Vodafone & its whole team not for solving problem but for taking consumer complaints/requests so seriously & you people always give immediate attention towards consumer needs & preferences. Its a pleasure to talk to Vodafone customer care executive.

Hope you people solve this Network issue with in the time constraint given by you.

Regards
Deepak Bansal.

cadeepak.royal

from Delhi, Delhi

Thank You Vodafone & your whole team for attending my complaint/request so seriously & giving so much attention towards consumer needs/preferences/problems/suggestions. :)

Vodafone believes HAPPY TO HELP. I appreciate your Vodafone Care executive's skill & understanding. Its a pleasure to talk to them.

I hope you people accomplish your task with in the time frame given by you i.e., 7 days.

Regards
Deepak Bansal