Vodafone — Mishandling of Customer Information

Address:

West Bengal

I would like to bring to your kind notice that I’m a Vodafone customer with mobile number [protected]. I’m really satisfied with the service of Vodafone. Unfortunately on 10th of March, 2011 my service was withdrawn without my consent. When I went to the nearest Vodafone Store on 11th of March, 2011 I discovered that someone called from a number 9432****** and barred my services due to misplace of my phone. But I have not lodged any of such complain in the customer care. To be mentioned here, after investigating personally, the above mentioned BSNL number was already misplaced on 5th of March, 2011 and a FIR was already allotted against this number on 6th March, 2011 under the police station of Nimta, Belghoria. The FIR case number is GDE 323. The said BSNL line was blocked on 6th of March and the new SIM card was activated on 12th of March. I have the full proof document with me.

You all will surprised to know that the same person along with the same customer care executive of Vodafone barred another two of my Vodafone numbers which was used by my wife. The numbers are 983******* / 9874******. After I investigate personally in this matter I came to know that all these three numbers are barred by a single customer care executive and his name is Mr. Chandan Ghosh. To be mentioned here that it is impossible for a person to know the personal details of all those three numbers.

I lodged a complaint against Vodafone and as well as Chandan Ghosh under the higher authority of the police. I also lodge a complaint to Mr. Sridhar Rao, Vodafone CEO India, Mr. Guy Lawrence, Vodafone England and Vittorio Colao, Vodafone Worldwide director. They respond to my complaint and verbally told me that the accused person Mr. Chandan Ghosh left Vodafone after the first investigation was done by Vodafone officials. But they refuse to give me any official letter but they told that they will handover everything to the police regarding Mr. Chandan Ghosh.

I investigate personally and found out that Mr. Chandan Ghosh of 50, Panchanantala Road, PO: Sukchar, Kolkata : 700115 and called him to ask the reason why he did this with me but he can't provide me any suitable answer. He is working now in Mumbai and it's a great risk of that company to keep such employee who leaks out customer data in public.

I would like to draw your kind attention in this regard and waiting to see any suggestions from your behalf.

[protected][protected][protected][protected][protected]
15th June, 2011

Recent Update from Vodafone:-

It's more than one month and this is the first time Vodafone sent me an email with an unjustified clarification regarding the complaint. The mail is as follows.

Dear Mr. Paul,

We are in receipt of your e-mail regarding deactivation of your Vodafone number [protected].

Based on your mail below, we confirm that the Vodafone number [protected] was deactivated on request received at call centre after necessary security check done from our end. Also note that we do not provide any details pertaining to any account without security check, since privacy of our subscribers is our solemn concern.

In this regard, the relevant investigating authority has already got in touch with us and all the required information has been shared with them. In case of any further requirement in future, we will definitely extend our support to them.

The Service Registration number assigned for this correspondence is[protected].

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.

Happy to help,

Dipanwita Dutta
Vodafone Care

I sent a reply mail back to them and is as follows...

Hi,

Thanks for your reply.

This is to inform you that the no such request was made from me and the numbers that you are referring from where the call was made to your customer care call center was totally false. No such call was made from those two numbers (9432****** and 983*******) and I have valid document against it.

Please do a thorough investigation on this and I look forward to a fair judgement from you.

To be mentioned here officer investigating from the Jt. Commissioner of Police (Crime) Department verbally stated that this total incident is well planned and conducted by Mr. Chandan Ghosh who is now in Mumbai.

Please let me know your opinion regarding the status.