Vodafone — Illegal Deduction Of Balance | |||
My Name Is Akash Bhatera.I am a 70 year old citizen.Recently vodafone has been charging me illegaly and deducted Around Rs 50 from my Balance. when i call them they say that ur balance will be restored.I Complained around 7 days ago when they said and till date i haven't recieved anything in my balance.i have also complained previously in Comsumer complaints but none action has taken place .Please Help Me As Soon as Possible. My No:-0-[protected] Email:[protected]@gmail.com Was this information helpful? | |||
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Re: Illegal deduction from my account balance of mobile phone no. [protected]
May 27, 2011 in the morning when I got up from the bed I found there 3 missed calls in my mobile phone from a telephone no. [protected] at 2.24 am. I felt some one must be in trouble and desperately tried to contact me in the midnight. Without hesitation at 7.36 am I called back to [protected] and immediately a lady responded. She said “I am from BSNL, Mumbai, congratulations your mobile no has owned a prize, which is a colored hand set. You give me your mailing address and your mobile no”. I smelt foul when she asked me my mobile no. and I disconnected without any delay.
To my surprise I found that an amount of Rs. 100/- was deducted from my account balance for call duration of only 50 seconds.
May 28, 2011 I have contacted Vodafone representative at “Lakshmi Telecom, Kolkata – 700075”, narrated him the above fact in details and told to take down a complain arrange to credit back my account with the amount which has been illegally deducted . When I wanted a complaint no. the said representative of Vodafone said “I am noting it down your complaint and your mobile no. There are some such foul nos. known to us. Do not worry I will take all remedial steps to help you and inform you the outcome.
Inactions from Vodafone compelled me to contact the same representative on May 31, 2011. I wanted to know about the actions taken by him as well as Vodafone. He did not have any answer. On my repeated requests for the complaint no., he made some entry and gave me the no.[protected] dated 31.05.2011 (Enquiry).
At present call charges of my mobile phone is Rs. 0.35 per min (with promo of Rs. 39/-). Why should I be penalized with Rs. 100/- for a call of 50 seconds? Why such mischievous numbers are not informed to the customers and calls from such nos. are barred?
Biplab Kumar Datta
Head of the Department of Management Studies
Netaji Subhash Engineering College,
Garia,
Kolkata 700152
Residential Address:-
28, Santoshpur Avenue,
Kolkata - 700075