[Resolved]  Vodafone — services

i am avodafone subr of Haryana.my No [protected], while in Haryana i can't make call with my home phone [protected], since 02 Dec 08.I several times approch the custemercare but they are not serious with my problem.Lastly on13 Dec I forcely register a complaint, No [protected] which is still not respond.I can make calls from other nw and same from my mobile in roaming.U can check it from VLR of me, and 22 Dec onwards they down more svc from cc.I really surprise this type of inconvenience from yourlike worldwide telcom coy responding.Haryana Vodafone customercare is totally cheating me.

sir i am your permanently customer to back three years & many times i passes the many problem like services activated without my permission & now present my vodafone service or customer care services is stopped by you

My cell number is [protected]
Name :Augustine John
First day o[censored]se of service : 14th October 2009.
Today 's date : 12th November 2009.

I would like to bring to your notice that I am absolutely disgruntled with the deplorable services provided by you. I started using the Vodafone Services on 14th October 2009 and till now thats 29 days past and your employees tell me that you people didnt complete the Physical Verification???? How pathetic i feel when after every 3-4 days you conveniently disconnect my services ??? When asked about the reason for the same I was given a reply that the Verification is not yet over. To add to that fact there is also a personalized statement, probably just to lure the customers , "Be rest assured sir you will never face this problem again".... To my peeved humiliation the persuading statement proved wrong and astonishingly in a matter of just 3 days. Yet again when asked the reason for the same was informed that its due to Physical Verification...Do you feel that this is some kind of a joke that you pester your customer this way...What is it that takes you 1 month for a simple verification. To add to the agony your Vodafone care executives feel that what ever they say is right and never try to step on to the shoes of such discontented customers.... Probably for them such socks must be stinking big time...I had made several calls to vodafone care (often from another number) on 26th Oct, 29th Oct, 30th Oct, 5th Nov, 7th Nov but still in vain ...Do your care centre help bridging relations or destroy even the old bridges....(prob whose shoes smell) My ISD services were barred, Outgoing was barred ....I thought you were a professional company to take care of your customers but this seems not to be the case here....You have even barred me from calling Customer care... when asked a reason y the Mr. Rights had to give their own dim-witted answers.. Dejected with such behaviour of your executives i travelled all the way to Vodafone Store on 28th Oct 2009...I was told to submit a letter stating that I have recieved my SIM card by Ms. Archana in Vodafone Store Manpada.. Again I got a reply " Be rest assured Sir you wouldnt have a problem henceforth... I turned a deaf ear to that since i was so confident that the problem would still exist... On 5th of Nov I had to undergo a true shock which was expected as told earlier that my Physical Verification was still not done due to some back end problems that didnt forward stuff which was absolutely not my concern.... Y do i have to suffer just because of your idiotic mistakes...I spoke to Mr. Vijay on 05th Nov 2009 who apparently promised me that my case would be taken care of and such problems wouldnt happen again.... Probably a different way to entice a customer....hats off to your training dept atleast your employees dont get mechanical....on 12th Nov I think i have to start digging my own grave as my outgoings are barred ..... Y ??? because i have exceeded my credit limit of a mere Rs.500/- and why Rs.500/- since my physical verification is not yet done... orelse the credit limit would have been Rs.1500-Rs.2000/-.. He temporarily activated my outgoing however Mr. Vijay admitted that this is just for a day or two...Are you doing me a favour of giving me services.... ???? I would be going to the Consumer Court for such disgraceful acts and for the amount of time that I have wasted behind you people and the amount of emotional trauma tht i had to undergo...

I need an explanation

A dissatisfied Customer,

Hi,

This is LakshmiChaitanya and I am d customer of VODAFONE(Prepaid) using the number:[protected].
As We were asked to submit the proofs, I have submitted them before 2 weeks(On 09.10.2010)
And now my outgoing calls are barred suddenly on Sunday(24.10.2010)
When I contact Customer care, they informed to submit the documents for the second time.
And also informed that the stores remain open even on Sunday till 8'o clock(8 pm) and also provided the address of the stores in SP road,Hyd.
From far distance and though busy, I rushed there and reached at 7:15(pm). But the Vodafone people are there inside the stores and security didn't allowed me to submit the documents.
I contacted the customer care people and lodged a complaint regarding this?
They confirmed again that the stores remain open till 8 pm.But I could n't submit my documents as I was not allowed. And finally almost one n half of my time got wasted because of them.

Here these are my conerns regarding the services:

Though I have submitted my proofs, how can they ask me to submit once again?
If it is so and if in the case anything is missing,why the customer care people made a call and intimated me to submit again?How can they barred my services without intimation?
I was informed the timings and the address of the store by VODAFONE customer care only.
But though I have reached within the time, how come they supposed not to allow me from submission of documents?
Because of this I lost one n half of my time, effort and finally my services barred.
Let me know the solution or where to register the complaint against the services?

Thank you sir for your valuable input. I have just shifted to Thane and was about to go and take a Vodafone connection from the same manpada store. But reading this I am really considering whether to go for it or not

DEAR SIR,

AS PER MY EARLIER MAIL REGARDING MY NO [protected] IN THE NAME OF NEELAM CHHATWAL. WHEN I HAD SUBMITTED MY COMPLAINT THROUGH THIS . I HAD RECIEVED A PHONE CALL FROM VODAFONE FOR THE SAME.& THEY TOLD ME THAT PLS PROVIDE US THE SCANNED COPY OF MY VOTER ID CARD ON THE EMAIL ID VODAFONECARE.[protected]@VODAFONE.COM ON DATED[protected] FOR THE SAME. THEY HAD PROMISED ME MY SERVICE WILL RESUMED WITH IN 24 TO 48 HRS. BUT STILL MY SERVICES IS NOT ACTIVATED TILL NOW. I AM REQUSTING U TO LOOK IN TO THIS MATTER ON PRIORITY BASIS & TAKE SOME LEGAL ACTION AGAINST THEM.......


RGS
NEELAM CHHATWAL

[protected]
[protected]

hi, good evening sir,

Iam using vodaforn service , since six years back as apost paid customer, bearing the number [protected]. last before mont on october 2012 i paid an amount of bill RS.500/-.where as the bill charged for september month is only Rs.213/- only. Due to what reason that transaction is not being updated in the vodafone databases. And as of the customer executives were making regular calls to me asking for the payment i told them the transaction ID and palce of bill paid evertime day made acall to me.In the month of November to Pay my next bill of OCtober 2012 ,i made visit to the vodafone shop in kadapa district i complained to them saying my previous bill is not updated,unless it is updated i wont pay the next bill .there also that people enquired and instructed to nandyal vodafone office persons to clear that amount and clear the issue , after coming to nandyal, once again i made request to the Nandyal vodafone mini shop to do the need ful so as to have my serrvices available tome . but No responce is from them and in las t week i got amail showing ademand notice from vodafone service lawer asking me to pay of the bill amount . and from the las month on wards serrvices are discontinued to my mobile number. even to that lawer also i gave the information of apying the bill amoutn for the moth of septerber in october2012. by that time std fecility was discontined. and by the edn of novemberr bill dated ie on november 17th on wards my all services are discountined. even to day when iam amking a call to that vodafone lawyer he is also not repling me properly.in this siuation i felt like of taking help from forum.why bcox all my personnel and official dealing are communicated through this number only which is proving big loss to me form last two months..with out clearing their falult they have discountinued my services.theyhave terminated serrvices even after many oral and compalitns to vodafone office.
in this regard i request you to help in getting justice.

thanking you.
sajala