[Resolved]  Vodafone — Without intimating change of Plan in postpaid service

Address:

Mumbai City, Maharashtra

Sir/ Madam

I m having a Billing plan of Vodafone which is of Rs.99 Rental with 1 GB 2G gprs plan free per month using for last 6 months and have being paying bills regularly. But without informing me vodafone changed my monthly billing 2G GPRS free plan to 3G 1GB data plan of Rs.250 per month, when i spoke to their customer care executive (198) he said that the plan was activated by default it was nor i who activated neither they activated it, but after 15 minutes he said that i have activated the said plan through vodafone call which was received by me on 26/02/2013 but i have not received any such call from vodafone. He could'nt solve my problem so i spoke to the Sr. Executive at vodafone (198). This whole telephonic talk went for an hour and above the Sr. Executive repeated the same thing. my query is now, how is this possible? that without intimating the customer the plan has been activated. i am totally disappointed with vodafone service, they have cheated on me. Kindly help me in this matter reply expected.

Thanks & Regards

Santosh Patole Tel- [protected]