[Resolved]  Vodafone — Worst Service in emergency (Outgoing Banned)

Address:

Chennai, Tamil Nadu

Hi,

I converted my prepaid connection to postpaid (Corporate Connection).My number is [protected]. They used thrity party for address verification(Information given by vodafone employee). They came my home at 3 pm. At that time, i was in office(Vodafone don't know that all are going to office in working day). I informed to him that please come before 11 am or after 5pm. But he updated as "Door Locked" simply. I wait for 2 days for verification. But he didn't come. When i verify the customer care, They told these information and re-initiated the verification. But one week they did n't come for it. Also they block to call 198 from my number. (For this issue i mailed to vodafonecare.[protected]@vodafone.com. But they didn't take a single step for this). Today they banned all outgoing calls (Including to customer care).

Note:- [protected] ,198,111 are blocked from my number.

So first i called 117(Kannan). But they simply told that you have to call above numbers.I informed him that i can call to this number only. Please transfer the call.

Then went to vodafone mini store(Mugappair West). They also that you have to call above numbers. They dont have the facility to call customer care(OMG! vodafone store cant call to their customer care). Also they told that their system(Hope it is computer) down.But that time they are working for one new connection.

Then i called to the person who gave the connection to me. He also simply told wait until monday.(I have to wait 2 days).


Then i called to [protected] (Choose the existing customer option) from landline. If i choose to speak with customer care option,The record voice restarted.Till end, I cant speak to customer care person.

Then i choose the new customer option and connect to customer care very very easily.(Their intention is ,they can work for new connection. Not for old connection). But again he told that he can't answer and i have to call [protected].

In all call's, I told that i am in emergency. Please take any step or give emergency contact number.

All are told "NO EMERGENCY CONTACT NUMBER" in VODAFONE.

I dont know when they outgoing to be activated.


Totally , I got very very very worst service From vodafone..Now i am asking "Please please change to prepaid connection. I will change the netowrk."