[Resolved]  Vodafone — Wrong bill generated and miscommunication

Address:

North Delhi, Delhi

Dear Sir


I am using my Vodafone no. [protected] since 5 years, and from this year it is converted to company corporate plan (Amsure Insurance Agency Ltd.), I have activated the internet services [protected]@99 for free unlimited download and surfing from 3rd of Aug 2012 for reference corporate mail attached.

They had charged me Rs.2,676.90/- for 2,67,690 KB download even I have [protected]@99 unlimited plan. I can't understand why they had charged this huge amount to me. when I write a mail to Mr. Gautam (Gautam.[protected]@Vodafone.com) that why this charged should I pay, he replied that unlimited free usage for Vodafone [protected]@99 pack is running but usage has been done on VMC, so they had charged that amount to me.
But As per their corporate executive (Vodafone) VMC is using on destop with 2 GB at Rs. 99/- and VL is using Mobile only with free unlimited download at Rs.99/-, as I activated the service [protected]@99 with free unlimited dowload service, still they are charging the amount from me.
Now I am really upset with their services and wrong communication with people.
It is requested you to register my complaint and do the necessary action. and get me the waiver of Rs. 2,676.90/-

for reference, all communication mails are attached with current bill for the period of 28-07-12 to 27-08-12.


Thanks.

Best Regards,

Rajeev Singh
Mob No. [protected]
Corporate Mail ID is rajeev.[protected]@amsure.in
Personal Mail ID is [protected]@gmail.com