[Resolved] Vodafone — Wrong billing and harassment | |||
As per my discussion with Mr. Puneeth Raj from Vodafone store at Bannerghatta Road , Bangalore , i had put in the following mail on 18th Feb on these ids: to: girish.[protected]@vodafone.com (Nodal officer) cc: corpcare.[protected]@vodafone.com.(Mail copy pasted at the end of the mail) There has been no response from corpcare and the mail from Mr. Girish's mail id is bouncing back . Even after making repeated complaints and paying off call charges , i am getting a call from your call centre everyday saying that the bill has not been paid and services are going to be discontinued. After being a loyal customer for so long , if i am receiving this kind of service , i would be more than happy to discontinue with your service. Below is the mail shared with your team. Mail sent : Dear Sir, This is with regards to the complaint that i had registered several times with your customer care and your Vodafone store at Bannerghatta Road. As per my discussion with Puneeth Raj from your Bannerghatta store,my 3G plan had been started on 9th of November by him and is also reflecting the same in the system. However,my December/January bill did not reflect the same and i have been wrongly charged with the following data charges Usage Charges Duration Net Charges VF Mobile Connect 3131250 3233.26 MMS 6 Accordingly , the entire bill charges are coming to Rs. 4677.54+578( wrong tax charged as the data charges are not valid). I have paid off my call charges bill as per my discussion with Puneeth on Saturday , 10th Feb. He has given me a verbal promise saying that all the data charges will be reversed and deleted in Feb. Bill ,since the mistake is from your side and has been confirmed by his senior as well; also the late payment charges if any(since they had asked us not to pay till complaint was resolved) will be reversed. Also , as discussed with him , my 3G had been disconnected by your team from 21st January to 8th Feb i.e. for more than 2 weeks for which i lodged a repeated complaint with Puneeth and my relationship manager - Satish. I will not pay for these 2 weeks of 3G since it was disconnected for fault from your end and delay in response.Please let me know bhow will the charges of Rs. 450 for my Feb bill be compensated. I have had a lot of inconvenience due to this bad service on Vodafone's part. This is cheating and extortion on your part.IF i would have blindly trusted and paid off the bill not checking the elements of it , i would have been further fooled. Let me know your response on the above factors and i am truly disappointed with your service. -- Regards, Abhishek Sadalge +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
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Vodafone — Wrong bill charges(data)
I subscribed to a corporate data plan (Vodafone) for Rs99 unlimited usage. I was told to simply send a SMS vlu99 to 111 and the plan would be activated. I did as I was told and within 2-3 hours I got a confirmation thatbthe data plan has been activatedI started using the Internet on my mobile phone accordingly. After 1 week, I called up vodafone to check if the unlimited data plan is on and confirm with them if no other charges would be levied, they confirmed that only Rs 99 would be charged for the monthly rental.
When I got the bill, I was shocked to see them charge Rs 26000. On following up over social networks like twitter and their helpline, I was told that I was using their mobile connect service and not vodafone live. And I had not changed the settings on the phone and by default the settings were for the plan for the higher charged one.
The issue here is vodafone never intimated me of any such process to change settings. I have mails from vodafone corporate support telling me that to change the data plan, I ONLY need to send a SMS to 111.
Even when I had called them to check if the plan was on and I won't be charged any other amount. Still I
was charged with such a big amount. I have been constantly following up with them to these charges, but without any concrete steps from their end.
Even for the subsequent billing cycle I changed the settings as intimated by their team, stil I was charged with Rs 13000. Again while following up for the previous bill, I enquirer about these charges, and I am told that the
provided me with wrong phone settings, but I have to pay...
I have been getting constant calls to make the payment, but no 1 is ready to understand that it was their negligence not to inform a customer of all steps to change a data plan and keeping the customer in the dark that the plan is not active which has led to this.
I have meanwhile decided not to hold back the payment for monthly phone rentals and phone usage and paid the bill for that amount for 2 months but I refuse to make the payment for data usage.
Regards
Jay Mehta
Vodafone no +[protected]