[Resolved]  Vodafone — Wrong charges charged without giving discount secs

Address:

Gurgaon, Haryana

Hi Team,

Despite of mailing so many times and calling customer care I am still facing issue regarding the bill. My number is [protected] with ibm399 plan.
For Aug dated bill you realized your mistake and gave a waiver of 1364 rs.
Again for the Sept bill you people charged wrongly and didnt give me 120000 secs freee including outgoing calls, roaming, etc. Bill was again came far above the actual and expected bill i.e. it came 2176 rs.
and for this month Oct dated bill .. you again performed the same mistake.
I dont know why you people are charging wrongly and result of this you disconnect my phone. I am usually on roaming and many a times you deactivated my no because of this mistake high bill and due to this my incoming and outgoing both get barred , which leads a very big trouble for me.

I have mailed you more than 40 times and called you 15 times. Recently I have talked to a senior Executive Sandeep on [protected] and he realized the mistake after calculating the free secs and total called secs and found that the bill should be around 550 Rs instead of 2176 Rs. He told me that he has mailed back office for the same.

Now because of your extra charges charged in the bill my bills come with high service tax amount which i am not supposed to pay. As for August bill you gave me a waiver of 1364 Rs but didnt reimburse me the service tax charged for this amount which is 168.3 Rs . Same thing is happening again here Big amount of service tax has been charged for these couple of months ( last two month Sept and Oct ) . please clear that too after clearing the extra charges.

Now 1 more issue . From last 3 months you are charging 30 Rs/ month for celltick Joke service which i already deactivated in July itself and got the acknowledgment too. Even i dont get any joke sms from you side i.e. the service has been deactivated but not the bill for the service. Again this is a big mistake from you side. I dont want any such service.

1 thing i would like to tell you that i am intimating you regarding this issue from last 1 month including so many big mails and calls but still i havent got my problem solved. I am not here to face such issue in my life due to the inconvenience caused by you people and this is last time I am tolerating. So many times you deactivated my number and that is not a good sign. Writing such big mail takes lot of time and you people are wasting my time in making me do this. Please people try to understand someone problems and try to solve them asap so that people feel happy to use your service.
I am using a IBM 399 plan and we are so many in ibm using this plan and vodafone service . If you people continue this mistake, I am sure my project people and so many from IBM will not continue using you service.

I hope you people will solve this problem and will come with a proper reply.


You can check the below forwarded mail of the vodafone feeling sorry for the mistake and same mistake you did this time. In that i have again mentioned about the joke sms service which i already deactivated.


I am helping you in solving the issue.
find below the details for Sept bill and do same for the Oct bill.

Bill no [protected]
Plan : VG_MV_KN_FlatPlan_IBM399
Bill cycle 03.08.12 to 02.09.12
Bill date 03.09.2012

Local calls : 65:54 mins Total sec - 3954 discounted secs 3954 charges charged - 0

STD calls 772:10 mins Total secs - 46330 discounted secs 43926 Charges charged - 24
Roaming incoming 140:22 Total secs 8422 discounted secs 0 Carges charged 30
Roaming call forward 63:12 Total secs - 3792 discounted secs 0 Charges charged - 70.55
Roaming call Outgoing 1154:45 Total secs - 69285 discounted secs * Charges charged - 1382.1
*not ablt to calculate as for outgoing of 1154:45 mins you are charging 1382.1 rs including callrates sometime 1rs/min sometimes 1.5/min some times 2p/sec .. fluctuating call rates bizarre
while my call rates are 1p/sec on roaming outgoing and 0.15 rs/min incoming.


Total secs used for calling - 127784 secs total discounted secs 47880 .. expected 120000 so still 72120 free secs are left .

Please see my May, June, July bill which didnt have any dispute at all. it will help you.




Expected bill

399 rental + 1.5 for the message + charges for extra 7784 secs ( around 78 rs) + service tax = 537.64 Rs.
1616.58 last month due - 900 payment made - 1364.77 waiver - 168.54 Rs extra service tax charged on last bill waiver amount = -816.73 Rs

so 537.64 - 816.73 = -279.09 Rs


and i have already paid 800 more to continue my mobile which makes the total = 1080 Rs.

You can now calculate how much time i am giving in doing all this stuff and how i am paying in advance and i hope you people will also worth my time and will respond me after calculating proper discount.


Puneet
[protected]