[Resolved]  Vodafone — Wrong SIM card delivered and no help from help center

Address:

Thane, Maharashtra

this is the copy of the complaint submited by me on vodafone page.

My SIM number is[protected]HLR6). The number that was allocated to me was [protected]. It is still in inactive condition. I had called repeatedly on 111 and 117 to sort out this problem. They said it will get activated after 2hr every time I called. Since it was inactive till today evening hence to check I visited Mira road east vodafone ministore. There your person told me to submit all the documents once again because my SIM number is incorrect. I seriously doubt your systems. You cannot check this simple documents from your system at vodafone store. Also while issuing SIM card how should customer check SIM card number. Just before writing this note I called 111 to cancel my number and deactivate it. your person told me that my billing has not started. To confirm this I call my postpaid number ( [protected] ) from my another number and to my surprise it was ringing and a lady answered. I seriously doubt your systems and in future I am not coming back to vodafone again. Please help me in deactivating my phone number ( [protected] ). This can be serious threat as my SIM can be used by someone to do illegal activities.

My name is Gauresh Naik, and my prepaid number is [protected], which is also vodafone. I had called 111 to help me to convert my prepaid number to postpaid number but your call center guy said it would be better if you take postpaid connection. So, i agrred to take this connection. Your person from systematic knowledge services pvt limited collected my documents and handed over this post paid sim card. this persons name is nagesh sawant. I am in deep trouble and i don't want to visit vodafone store again. I sincerely believe that vodafone has not understood the meaning of "Happy to Help".