[Resolved]  Volkswagen Polo — Delivery of Car

I am very much agree with Ram. Even same thing happened to me. I booked on 21st march. And the Dealer ELITE Motors, Bangalore is still continuing telling new new dates. For past 3 months the Manager shows me one excel sheet and gives a new date on which he fails to deliver and again tells a new date. I am really frustrated and surprised to know their attitude and behaviour towards customer. Even they don't bother to call me and upadte from their side. Every time I call them and enquire. This is really ridiculous act for a company like Volkswagen. If they want to progress well in India they have to really think twice to give dealership to dealer like ELITE MOTORS.

I have booked Polo Trendline (Petrol Variant) on 21st Marach through Elite Motors, Hosur Road and assured that I will be getting the vechicle by last week of April. When I called in the last week of April, I was told that there will be slight delay and i will be getting by 15th of May. Again they said some problem in assembling as the Gear Box and Engines are being imported but definitely you will get by June 1st. Finally I decided to go to the dealer directly. So I went to Elite Motors and spoke to Mr. Philips (Manager). He committed that there will be no further delay or extension and you will definitely get the vechicle by 30th June. Again last week I called him and he again told that - please have some patience for another 5 days. Since it is a matter of 5 days I didn't tell him anything and asked him to call me and update about this before 5th of July. Still I have not received any call or updates. This kind of response is not at all expected from a Auto giant Volkswagen at least. This is really irritating and frustrating. They have to seriously think to change this sort of attitude and response.

i am senthilnathan from arcot which is an vellore .i am one among the customer who booked vw polo diesel in abra motors chennai 25 march. my rep told i would get the car in june 1week .but till(9-aug) i didn't get the car.i am very much frustrated and i have even paid the full amount including accessories.i am very much unhappy with the service given whenever i enquired them.i didn't ask for the car before the date they commited then why the hell [censored] they are committing. whan they can't keep their word.is this is fair for an international brand company.i also heard that they are giving preference to the customer whoever give premium amount of 50000.totaly vw [censored]ing the indian customers.

I am Ramesh B. Sabhani from Mumbai. The above three remarks are very scary. I have booked a Comfortline version of the Volks Wagen POLO in the third week of July, with firm assurance from the lady sales rep.of VW Downtown Motors, Mumbai, that I can expect my car on or before Dassera ( 18 October 2010 ). The dealers take a Rs. 50 thousand booking amount which the purchaser pays up without giving a second thought. He gets no interest on this amount and if he recieves no interest or concern from the dealer he is bound to loose his cool like these gentlemen. Having travelled to West Germany myself and being familiar with the more than perfect and punctual approach towards business ethics, I hope VW does not disappoint me in making me go through what these gentlemen are sore about. Not just me but even my children who are anxious and looking forward to this fantastic gift this Dassera. Volks Wagen - are you listening.? Dont let us down. PLEASE...

If at all this advice reaches, I would to highlight the fact that these days it is very common to see that the front/rear logos of all the brands of cars are being yanked out and stolen while they are parked on the roads. This happens in broad daylight too and it has been happening for the past two years and increasing in number by the day. It is very surprising that the car manufacturers have not taken preventive measures in ensuring that these logos are fixed in a more secure manner and are not pilfered. I would atleast like to draw the attention of VW that it is for the image of the brand VW to fix these VW logos on a permanent manner so that the car continues to be identified as a VW car from a long distance, as it is being done because of the large size of their existing logos. I was shocked to see a logo flicked from a brand new black POLO just a few days after it may have been delivered. I hope you are listening - VW..

me to in same boat dealer of chandigarh extending date beyond assured delivery date promised. manufacturers dont respond to complaint and mails.sorry state of affairs at VW india. booked on 8-5-10 still waiting no response from dealer its already 18 weeks as told 14-18 weeks by dealer .
kulvir

I, v divij have booked a polo diesel trendline white car in hyderabad in ORION MOTORS, HYDERABAD, on 23ed april 2010 by paying 50000Rs as advance and my receit number is 1180.your dealer commited to deliver vehicle on 24th may but till today there is no responce from ur dealer.its almost 6 months im waiting for ur vehicle after paying advance.when ever i call they say that "allocation is not done".kindly respond to the issue and attend to customer complaint.reputation of company will be damaged if dealer is not cooperative.look into matter and delivery vehicle soon.i[censored] could not delivery kindly return my money back.

Hi all,

I have been waiting for four months since i booked in july 15th. I think the company itself asked the dealers to say anything to make the customers book the car so to see the demand. other wise it is too much to say that i will be getting my car in 57 days and making me to wait for 122 days and still no hope of getting my cary any soon. I was excited to book my VW at very first time. But totally frustrated about the company that VW are not real VW in india. ...if the VW cant deliver the promise at very initial I dont think that the promise about the quality and other stuffs will also be good..I am planning to go for the CAR company that really deliver the promise and so reliabel...i dropped my crase about VW atleast in india...


Frustratingly,
Barath,
[protected]

It's the same in Mumbai. Horrible customer service and you never get a straight, truthful answer from the Sales or Service people.
i totally agree w these complaints. the dealership is CRAP and so is their workshop in Lalbaug. i booked my car in july and got delivery in the WORSE possible manner in Oct. the whole entire time of waiting for the car, i had to call them to get a status which in my opinion should be the other way around. Co calls customer! i was actually in tears while getting the car because it was not only dirty but filthy on the inside as well. upon asking our sales rep, Ayesha, all i got was a stupid smile and told to be calm. how are you going to tell me that the car is brand new when there is filth in the front and back of my car. i asked to speak to the Mgr, who was also completely USELESS as well. i want to know that when you are putting a deposit to a company like VW why is there NO sense of customer service. we are paying for the car and it is their JOB to provide us the service. most disgusting experience of buying a car at Shaman! if you can avoid it, you should just to save yourself from the HELL i have been through. and the workshop is NO better. when you ask for your car to be done at 6 pm, they give you a bunch of crap about the delay (2 hrs to wash your car madam-WHY??? its a Polo not a truck) and finally give the car at 7 pm!!! 1 hour to just get your car back from the workshop. something really has to be done because this is not how you should be treating your customers. JUST ABSOLUTELY RIDICULOUS!!!

Gentlemen,

Firstly, my apologies for a lengthy comment but do bear with me...

I am 28 and was naturally enthusiastic as a first time car buyer. Being very tight on my budget, I invested several months of research into every small car available at that time. Finally, I booked the VW Polo Trendline 1.2 L Petrol on 31st December 2010.

In comparison to other small cars (base models) this car costs significantly more. So it is safe to say that it is a 'premium product'. When one buys a premium product, whether it is a pen or a car, the first thing you expect is customer service. And this is what was non-existent at the VW Downtown Showroom in Mumbai.

On the day of booking my car, I was assured of delivery within 3 months (maximum). The sales executive was insistent that the car would arrive well BEFORE three months but to be safe he was saying 3 months. I agreed to this 3 month term and and promptly booked the car falling for his sales pitch and paying a Rs.50, 000 as a booking fee. This was at a time when every other car was available for delivery either immediately or in less than 1 month. As noted by a gentleman above: no interest is paid to the customer for this booking amount.

I heard that car dealerships are notorious for not sticking to their commitment but I would've never even dreamed that a company of the stature of VW would come under that blanket. 1 month later (end Jan 2011) I called to check on the status of the car. I was told that It would arrive by 2nd week of Feb. I was pleasantly surprised that it was going to be delivered earlier than committed. But no, week after week since then, there was some excuse other the other about 'production problems' or some other issues that the customers do not need to know - it is simply not my problem as a paying customer. I never thought I would have to make so many calls to the dealership.

The date committed to me was 31st March (as per their 3 month waiting period). In those months, I never received a single call even once from the sales executive or anyone from VW to update me on the status of the car. Not once.

Every time it was me that had to call - and 9 of 10 times the sales executive was either 'not available' or 'gone for a test drive' or some lame excuse like that. I was never called back. And even when I get through to him I was only assured of further delay.

By beginning of March, I realised exactly what was going on. It was simple dilly-dallying and I knew that I could no longer believe anything this sales executive was saying. So I called the Sales Head of VW Downtown showroom in hopes of a resolution who turned out to be even better - he told me the car which was supposed to be delivered to me by end March would not be available to me until mid May! This made the waiting period a colossal 5 and a half months long! He said there was no way that I could get the car before that and simply ruled it out.

Though he was quite a sweet talker and almost managed to convince me, I had had enough - I immediately went to the VW website, found out the number of the VW corporate office and called them right away. I talked to a senior sales department person whose designation I'm not fully clear about. I explained the entire series of events to her and gave her all the details: booking date, receipt number, etc.

Within 2 days I received a call from VW Downtown saying my car has arrived to the showroom. I am going to take delivery of my car in a day or two (before the 3 month period is over) So wish me luck.

My story mirrors the ones of so many frustrated and helpless customers who have written on this forum. I request them to contact Ms. Poonam Karnik - on +[protected]Ext. 7062).

Registered Company Address:
Volkswagen Group Sales India Private Limited
3, North Avenue, Level 4, Maker Maxity,
Bandra Kurla Complex, Bandra (East),
Mumbai- 400 051
India.
Phone: +[protected]
Fax: +[protected]

If you look at their website, VW have not exactly made it easy to find their address and phone numbers. A shame, if VW want to remain in India for the long run they better get their act together. Customers are fickle and it does not take them long to change loyalties. If you serve them fairly and with dedication, they remain with you for generations. I hope VW can take a cue from my negative experience and that of so many others and clamp down on these dealerships if they want to retain a positive brand image

Moral of the story: car dealership sales team are not to be trusted at all. All they care about is to sell a car and make their commission - it does not matter to them if it is a VW or Tata or Nissan.

If you want results, you have to talk to VW directly - the ones that actually care for their brand and brand image. They are the ones that will make it happen.