Voltas Ac — Complaint Not attended since past 3 months

Address:

Gurgaon, Haryana

This is w.r.t.
Voltas 1.5 Ton Split AC
Installed at House No-1406, Sector-46
Gurgaon
COMPLAINT NO. [protected] (Dated April 10th, By Mr. Gunjan Sharma)

We have called Voltas numerous times on date 10, 13, 18, 21, and today 23 rd of April, for our AC problem. Every time we are told that a representative will visit within 2 working hours and our complaint is raised at priority. Paying a visit is distant dream to us rather no one has even bothered to call back or inform us anything. This (Email) is the last resort I am taking before moving forward. Can someone please look into this issue. I am planning to cancel all my future Voltas product Deals in my offices across. I know it does not affect you but wanted to make a mention of Korean (LG, Samsung) and Japanese (Hitachi, Panasonic) Ac’s and product services I get. They respond within a couple of working hours and pay a visit within one day.

Not sure what is wrong with Voltas or their Customer Service Executives for that matter

Next Mail I sent Them Still No response:

It’s about two months passed and my Problem is still not resolved. Worst my AC parts were removed and are taken away by service guys a month back. NO ONE from VOLTAS customer service has contacted me till date (Not even phone or email, except the one below from Ashok). The service guy says that they have no knowledge about the model that is installed, another guy said that Vertis Gemini is the worst Voltas model and nothing can be done about it.

Please note my AC was still under warranty when the case was opened. I have never signed and closed the case yet, still no one cooperates/contacts back. Hope someone does contacts back before winters. No one in this mail chain is even bothered to look into my case.