[Resolved]  Voltas — COMPLAINT REGARDING SERVICE

Address:

Meerut, Uttar Pradesh

DEAR SIR/ MADAM,

This is to bring to your kind notice that I, Dr. Neeraj Taneja, bought an AC (Voltas Vertis Plus) from JYOTI ELECTRONICS, Star Plaza Meerut UP(W) on 19/05/2009, vide Bill No 1760 Book No 36 and I was promised of free services by the dealer. But I am really very sorry to inform you that your dealer never bothered to give service in time not even on my calling again and again since October, 2009. Later on complained to Voltas customer care number [protected] vide complaint number 10AP1305512 dated 13th April, 2010 and I was assured that my complaint will be solved with in a day. I waited for I week no one bothered to solve the complaint. I have been calling almost everyday since then and been getting just false assurances nothing else. I had even talked to floor managers by name SWAPNIL, NIKHIL and PRASAD even they could not help me and till date no one from Voltas Company bothered to solve the problem. Is this the way the Voltas works; I really regret my purchase of Voltas Vertis Plus. I wish I would have bought LG or Hitachi. It is really hurting. I have been compelled by the dealer (JYOTI ELECTRONICS, Star Plaza Meerut UP (W))and the Voltas Company to write this email. My Voltas Customer id – C0976172..Everytime i called customer support , my complaint and my calls have been recorded and is on their computer
I shall be grateful if you look into the matter or else I have no other option but to change my AC to some good company who cares for their Customers.
Thanking you
DR. NEERAJ TANEJA
FALT 18, AMBEDKAR BAHWAN
SUBHARTIPURAM, NH 58, DELHI HARIDWAR BYEPASS ROAD
MEERUT – 250 005 UP (W)
[protected], [protected]
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