[Resolved] Voltas - Split AC — NO SERVICES FROM VOLTAS | |
Two years ago, i installaed one split AC of 0.8 ton from Voltas. Its sealed system is still under warranty. This ac stopped functionning this month and i lodged the service request on Voltas centralised service system / call center on April 14, 2008 ( complaint number 08AP140342). The first time i was told that the service technician would attend within 48 hours. No body visited. After waiting for one week, i started following up with the call center giving reference to my complaint number, everytime i am told that the technician is visiting today. Finaaly, i approached the website of Voltas to fing two email addresses, one of Head, Mumbnai Region, Mr A K joshi and second of Prakash, and sent them email on 25th April, 2008 requesting for intervention, but to my surprise, both the emails bunced back. We donot expect the poor service support from the TATA group compny, who claim to have INDIA KA AC. Yes, they truly have INDIA KA AC-----No service Support. The other MNC have very quick service backup and truly respond back within 48 hours. This is the status of VOLTAS Service in MUMBAI...What to talk of small cities? Finally, i am being forced to get the repairs done in open market, inspite of having warranty. My strong recommendations... dont get carried away by INDIA KA AC...DONOT BUY VOLTAS AC - or else have a failed AC in peak summer...INSTEAD buy some brand which gives good after sales...GODREJ is one definitely... Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 70 Comments | |
Comments
Dear sir,
My volats gold i 1.5 ton ac was installed on june 2010. now it is not working properly. i complaint your customer care no.[protected] on 10th aug.there are no response from customer care . i am fedup with your service .again i request plz do the needfull as soon as posible.
k k vashishtha
opp. roadways bus stand
bulandshahr
[protected]
My volats gold i 1.5 ton ac was installed on june 2010. now it is not working properly. i complaint your customer care no.[protected] on 10th aug.there are no response from customer care . i am fedup with your service .again i request plz do the needfull as soon as posible.
k k vashishtha
opp. roadways bus stand
bulandshahr
[protected]
voltas india — 1 ton split ac not functioning properly
I have purchased 1 ton split AC on may 2008.Now the AC is not cooling.The service center are helpless as they could not find out the problem I have brought a 1.0 voltas ac in New Delhi, it is just five months old and started giving problem and inspiite the customer after sales service is very very bad in delhi, I have lodged a complaint on 26.08.2010 vide complaint no. 10AU-2602136 inspite of daily contact to customer care no macanic/engineer was available till 30.08.2010. Every day we have to call and ask for the service person and no one will attend our problem, but you will have them said they will attend today, the worst i have ever seen, that too from a company like TATA. Now I am in view to make a mistake to purchase AC from Voltas, VERY BAD COMPANY SERVICE
As a new customer, I am using 1.5T VOLTAS VERTIS PLUS AC. Recently, condensor fan blade has been damaged. My AC is running within the guarantee period. I have lodged the complain in Toll Free number.My complain number is 10AS0100561. Just to see the complain redresa period. Till date, I have very good faith about the VOLTAS.
sir.
i hve purchased on split ac model vertis in ur company at anna nagar show room near tower park entrance.
and the same was installed in my House at Y-167, I st Anna Nagar. Chennai - 600040( near to Ayyappan Temple). i hve purchased the same day when the shop was newly opened at anna ngr during the purchase ur people told.3 free service will be carried out by ur company.
after 8 months are nealy gone. no one is came to my house for free service, i went to that shop and complaint the same b4 one month ago. and the person in that show room told, the service staff will come with in a week time. after 2 months are over no one is came to my house for serviceing . hence i request to u kindly take action to give 3 free services as per ur promise pl
expection ur reply and take necessary action in this regard as well as the shop owner please.
T.Sivaraman, AGM(Mkg), BSNL. y-167, 2nd floor, 167, Anna Nagar, Chennai - 600040
contact No : [protected]
i hve purchased on split ac model vertis in ur company at anna nagar show room near tower park entrance.
and the same was installed in my House at Y-167, I st Anna Nagar. Chennai - 600040( near to Ayyappan Temple). i hve purchased the same day when the shop was newly opened at anna ngr during the purchase ur people told.3 free service will be carried out by ur company.
after 8 months are nealy gone. no one is came to my house for free service, i went to that shop and complaint the same b4 one month ago. and the person in that show room told, the service staff will come with in a week time. after 2 months are over no one is came to my house for serviceing . hence i request to u kindly take action to give 3 free services as per ur promise pl
expection ur reply and take necessary action in this regard as well as the shop owner please.
T.Sivaraman, AGM(Mkg), BSNL. y-167, 2nd floor, 167, Anna Nagar, Chennai - 600040
contact No : [protected]
My voltas ac 1.5 vertis was installed on25/04/2010 and I am having a lot of complaints.I curse myself for having bought a tata ac.Service is so poor.
The installation was done in such a pathetic way(voltas authorised person - Chennai Cool Care) & the 2 technicians(aged 18yrs) who had come to install it were very rude.Firstly they demanded Rs 2500 for installation which I was told was free.After he confirmed with his employer, they asked me for 2 metal angles to fix the outdoor unit.They had those angles with them & told me it costs Rs.800.When I told them I will get it from a hardware store near by (where it costs 450), they told me they had to elsewhere to install & they could not wait till I got the metal frame.and that they would return the next day to do the installation(Satish).After installation, only one blade of SWING was moving.
When I pointed it to him, he forced it down & it broke.The outdoor unit was very noisy & when I complained two other experts had come.After inspecting, they said it was all due to defective installation.
My ac does not cool the. room at all!!!(basically that was my intention & need).Authorised attendants were dispatched.I was told that gas had leaked & so he refilled it.It was working for the next 15min.The attendant had left by then.Also one of the person who was chewing paan had the audacity to spit it in my bathroom & did not bother washing it alsoAt night when I switched it on...status quo(as before the technician came).He came again & refilled gas which promptly leaked. Again after examining the unit, he said the leak was due to faulty installation.And that the indoor as well as the outdoor unit have to be taken to their workshop to diagnose & rectify the fault.Even after 3 days they are yet to come.Now I am left with no choice but to go the consumer court
The installation was done in such a pathetic way(voltas authorised person - Chennai Cool Care) & the 2 technicians(aged 18yrs) who had come to install it were very rude.Firstly they demanded Rs 2500 for installation which I was told was free.After he confirmed with his employer, they asked me for 2 metal angles to fix the outdoor unit.They had those angles with them & told me it costs Rs.800.When I told them I will get it from a hardware store near by (where it costs 450), they told me they had to elsewhere to install & they could not wait till I got the metal frame.and that they would return the next day to do the installation(Satish).After installation, only one blade of SWING was moving.
When I pointed it to him, he forced it down & it broke.The outdoor unit was very noisy & when I complained two other experts had come.After inspecting, they said it was all due to defective installation.
My ac does not cool the. room at all!!!(basically that was my intention & need).Authorised attendants were dispatched.I was told that gas had leaked & so he refilled it.It was working for the next 15min.The attendant had left by then.Also one of the person who was chewing paan had the audacity to spit it in my bathroom & did not bother washing it alsoAt night when I switched it on...status quo(as before the technician came).He came again & refilled gas which promptly leaked. Again after examining the unit, he said the leak was due to faulty installation.And that the indoor as well as the outdoor unit have to be taken to their workshop to diagnose & rectify the fault.Even after 3 days they are yet to come.Now I am left with no choice but to go the consumer court
We buy a voltas ac which the service is not good.Because the service mans of voltas are not quantified and there behavior are not good from customers.I am not satisfied from this company product.We was making several telephone and mobile but they don't replay us.But they also said that we are not doing anything.I m saying to all my friend that please don't buy the ac of this company.My name is Mr.Purshottam Gupta and my contact no. is [protected].
poor
[protected] arshad khan
Remote not available in the package but they have installed claiming that they will provide the remote in a day. Even after 1 month after installation, I m yet to get the remote..following are the mails & I have called then every 3 days & still following...I don't know when it is going to be addressed
Mails
====
I have bought a Voltas Vertis Plus G AC 1.5T and it was installed at my house on 15th of February 2011. On the day it was found that the remote was not available in the package. The service guy told that we will get the remote on the next day. But still I didn't receive the remote. I have called the customer care too, I am yet to receive the remote. Because of this we were unable to use the AC for past 2 Weeks. I didn't expect this type of after sales support from your organization. Please take the step to provide the remote as soon as possible
I am yet to get any response for the below complaint that I have raised via your website long time back. We were also calling the customer care in the interval of every 3 days from the day of installation (15th Feb) just for a delivery of remote set. Always the answer is " the remote will be delivered within next 3 days". But all the times it is defaulted and I haven't get a single call till now from the customer care on the delay/not delivering the remote set.
Today also we have called the customer care (Ref no: 11MR1101388 ) and it seems like we are not going to get the remote by EOD. Its almost one month we were unable to use the AC inspite of paying the full amount in advance. Is this the way you deal with the after sale customer support?
Mails
====
I have bought a Voltas Vertis Plus G AC 1.5T and it was installed at my house on 15th of February 2011. On the day it was found that the remote was not available in the package. The service guy told that we will get the remote on the next day. But still I didn't receive the remote. I have called the customer care too, I am yet to receive the remote. Because of this we were unable to use the AC for past 2 Weeks. I didn't expect this type of after sales support from your organization. Please take the step to provide the remote as soon as possible
I am yet to get any response for the below complaint that I have raised via your website long time back. We were also calling the customer care in the interval of every 3 days from the day of installation (15th Feb) just for a delivery of remote set. Always the answer is " the remote will be delivered within next 3 days". But all the times it is defaulted and I haven't get a single call till now from the customer care on the delay/not delivering the remote set.
Today also we have called the customer care (Ref no: 11MR1101388 ) and it seems like we are not going to get the remote by EOD. Its almost one month we were unable to use the AC inspite of paying the full amount in advance. Is this the way you deal with the after sale customer support?
Very Very Bad Experience. Even We purchased our Voltas Vertis Classic 1ton split ac in April 2010. We faced problem with the unit in March2011 of not cooling at all and after we switch on the unit the AC was getting switch off after 10minutes. we called voltas service unit and their serviceman said that its a problem of gas leakage from the outer unit but didnt complain anything about the AC (wall unit) and the ac needs to be taken for repair purpose to the workshop. Another day two people came to uninstall the ac from M/s. Kwic AC Works and they said there is problem with the inner unit too. Hence they need to take both the inner and outer unit for repair work to their workshop and will return the unit in two days time. But after great follow up they returned our AC on Saturday i.e. 8 days after taking the AC to workshop. To our surprise, our brand new scratchless outer unit was with loads of scratches and paint has also fallen on the same. It looks like they have returned any old piece of outer unit in exchange of our brand new one. Like reverse exchange offer Naya do aur Juna lo. In addition to this they have not even fitted the outer unit properly as they have installed the same on just One Screw on one side only. From my experience i will never recommend voltas to anybody in my life.
My Voltas Split AC is only 7 months old. The first 2 months it worked fine, but we were never happy with the cooling. we have a 2 ton AC and the cooling is not quite enough. the company service center send their person and, it was a gas leak problem. In 4 days the AC was sent back to us, but we are not satisfied wit the cooling.. and secondly, the persons could not install the AC and the unit in thesame place.. It is a mess..
BIG MISTAKE TO GET AN SPLIT AC.
BIG MISTAKE TO GET AN SPLIT AC.
my first complaint was on 3-6-2010 after the repeated complaint still my AC have not being repaired which were in garenty peroid than what about the non garanty from pradeep bellary [m] [protected]
I stay in Dombivli, bought a Voltas split AC on 27th Apr. 2010. I faced problem on 15th Apr 2011.
I launched a complaint (Complaint No : 11AT1500448) which was redirected to my nearest service center i.e. in Kalyan service center for fixing up the issue.
But no one is giving proper answers on phone. All are very rude in answering.
This type of support was not at all expected from company like TATA.
I launched a complaint (Complaint No : 11AT1500448) which was redirected to my nearest service center i.e. in Kalyan service center for fixing up the issue.
But no one is giving proper answers on phone. All are very rude in answering.
This type of support was not at all expected from company like TATA.
me too facing a similar problem in Goa, and the worse part is that inpsite of we writting so many mails to the headoffice/ regional office, no one is even bothered to response.
There is no word like customer satisfaction in their dictionary
Pathethic service
There is no word like customer satisfaction in their dictionary
Pathethic service
Nobody come to ma place to get it serviced ..
Please araange your executive to get it serviced, , A.C. is stop cooling..
Please araange your executive to get it serviced, , A.C. is stop cooling..
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+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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I purchased a Voltas split A/C AIRCON 26.MAR.year 2010. At the very beginning of installation of A/Cs, one A/C was not efficient cooling properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly.
Complaint No 10JU0400457reffers
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.
Yours sincerely,
HEVENS PUBLISHERS
11111, Doriwalan, East Park Road
Karol Bagh, New Delhi-05