[Resolved]  Washing Machine - IFB — Washing Machine

I had a bad experince that I want to share and need advise and help as I have beared a loss of RS[protected] just to replace a motor.

My experience goes like...this

Dear Team,

I had a bad experince that I want to share and need advise and help as I have beared a loss of 6-8 thousand rupees just to replace a motor.

My experience goes like...this

I have one IFB Elena washing machine which was out of warrenty, so I contacted a local vendor for service.The service technician had a through check of machine and came with a fault regarding motor.He said that motor needs to be replaced, so I agreed and paid him sum of Rs 2200 and got a receipt of same on printed bill book with 1 year warranty of motor from the vendor.

Initially it worked fine but after few days it started giving trouble again making a lot of noise and vibration.
So I called vednor again and this time he said its drum is craked and need to be replaced.But I preferred to call IFB service center this time, I got drum replaced at a cost of[protected] Rs but had an assurance from the visiting techinician from IFB that machine will work for another 12-18 months without any problem.But before replacing drum I asked IFB technician to have a through check of machine, and he said everything is working fine (motor etc) except DRUM.So I agreed to replace.

But things didnt stop here...now despite spending approx Rs[protected] my machine is not working.IFB technician visited and said motor is faulty.So I contacted vendor who replaced the motor...but he is not turning up despite plenty of calls...Even commitment of IFB technician doesn't stand right here (since he had a through check of machine before replacing the motor as I have insisted him to do so)

Please suggest and advise what action (legal) I can take against both the vendors so that at least I can recover my money.

Is it possible that I may approach consumer court.If yes please guide me as I am not aware of the process.I dont bother whatever hassels I may face to get my money back or things working fine as it is all hard earned money which I have spent.


For all these months I have gone through mental stress because of losing unnecessrly 6000 rs for nothing.

Current Situation:

IFB has assured free service but

Home Appliance Care (Naval Tyagi) is making false commitments everday for repalcing the motor...but he is not doing so.

I want my money back from Home Appliance Care (Naval Tyagi) which I have paid against the motor(having 1 year warranty).
which hardly worked

Motor was replaced in dec 2007...and till date it has hardly worked
Hope you will do the needful...

My contact details :

Vinod Pandita
[protected]
[protected]
Please note address and contact of vendor who replaced motor:

Home Appliances Care
Shp No-8, Lower Ground
E-57, West Vinod Nagar, IP Extension
Delhi-110092 (Behind swati appartments)

Contact Persons:
Naval Tyagi:[protected]
Dinesh:[protected]
Ravinder

Ph:[protected]