[Resolved]  Whirlpool Air Conditioner — PATHETIC SERVICING AGENT

I purchased a whirlpool air conditioner from Viveks, Adyar. It was well covered under annual maintenance and said that periodic visits would be made by the service agent. However none turned up. Meanwhile There was a problem in its function last year, complaint was made and the airconditioner was delivered to us nicely after the peak heat season. To our dismay, this year the airconditioner was taken (4.5.2009) and till date there is no clue on when it would be returned. We find the service agent Sriram Refrigeration, Nandanam to have a peculiar set of employees who keep on providing false information that the machine is waiting for a spare, its ready and on the way to your house, and after such waiting, the next day they state that its yet to be repaired. It really takes toll on the peace at home and it becomes an irritant. The name Whirlpool is a matter of curiosity and fear. I suggest that people should refrain from promoting this product, especially Viveks who encourage such a company with a bad service team and none to complain to.

I hope someone from Whirlpool sees this message and takes up with the chennai service centre and protect its share of business.