Dear Sir/Madam,
SUB: DEFECTIVE delivery of Refrigerator-WHIRLPOOL/45 Elite
This is to bring to your kind notice that I had purchased one Refrigerator of 450 LTs capacity-WHIRLPOOL /45 Elite make from your showroom (NAVARANG Audio Video (P) Ltd) vide your cash Bill No.A-10015 of Book No. 001 dated[protected] at a price of Rs.32, 000/=( Rupees Thirty Two Thousand). The delivery was supposed to be made on the same day by evening, i.e.14th June, 2009. But the delivery was made on 16th June, 2009 evening and that was also the totally defective piece. On our complaint, company’s engineer came on 17th June, 2009 and found the goods was very much defective –(i) body of the goods was damaged and (ii) there was no cooling gas in the refrigerator and he suggested for the replacement of the same immediately. I really shocked to find such defects in a new product of such a high value. Replacement was supposed to be done within two days. But till date they have failed to replace the product, now I am not at all interested in the product and its replacement any more. In spite of myself and other members of my family efforts to find out the exact position of the replacement, nobody from your end are ready to answer properly instead they refused to help and ask us to contact the company directly to get the matter resolved. This is the way of courtesy, behavior, salesmanship of you showroom. Further, the concerned person of the company just informed us yesterday that such model of the product is not in our stock, so it will take its own time. Nobody can say how much time it will take for replacement. Till then please bear with us- this is the wordings of the company.
Since last five days how we are passing our time with such problem of not getting the thing as per our satisfaction after investment of such a heavy cash amount, and mental torture with the behavior of your concerned person. Really I did not expect such rude behavior, carelessness and negligence, hopeless services from your end being the dealer of such a repute of so many products of various companies.
Now, My earnest request to you is to refund my Amount Rs.32, 000/=(Rupees Thirty Two thousand) plus my old Refrigerator costing rupees more than Rs.5000/=, which was in working condition with all the Accessories given to you in exchange, ASAP . I am now not at all interested in this product anymore. Kindly treat the matter as most urgent and my refund amount and the old refrigerator, if not received within three days, I would have left no other alternative but to take unpleasant steps. It is better to avoid the unnecessary complications, make the refund and return of old goods without any further loss of time.
Thanking you
(Vineeta Harlalka)
Aug 14, 2020
Complaint marked as Resolved 
