[Resolved]  Whirlpool Refrigerator — No Service attended even after having maintenance contract for 5 years

Address:

Mumbai City, Maharashtra

I have purchased Whirlpool refrigerator in the year 2003 Model FRWP 73 Whirp 350 Symphony White
The refrigerator starting giving trouble in the year 2005 . when the power board was replace alongwith
stabilizer costing me Rs. 3735 /- . Thereafter we were convenience to enter in to maintenance contract
for 5 years. Contract No HP01185070 which states that it covers Evaporator,PCB,Relay,OLP,Fan Motor, Defrost Heater,Wiring Hrness,Visigt Chgs and 2 PM visits P.Yr. I have not that in the last 5 years
not a single maintenance contract has visited to check the refrigerator for the contract entered into.

ON 29.10.10 when I returned from a short outstation visit I realized that the refrigerator is not working
With out waiting to search the maintenance contract paper I called up justdial number to find the office
number who could service my refrigertor at this point I was not actually aware of the maintenance contract entered into. Justdial number mailed me the number of Electro point Service who was quick enough to to attend to the complain. He charged me Rs. 200/- for the visit and informed me that the compressor is not working. and it would cost me Rs. 7000/- for replacement of the compressor tray and compressor. and the same would be replace within an hours time.

I got back to search the papers as all these matter were handled by my husband who has suffered from Cerebral Stroke and lost his memory. When I found the papers I realized that there was a maintainance
Contract up to 19.10.10. I wanted to know what the actual cost of the compressor. So from the papers available WHirlpool of India Ltd,Ghatkopar number I found that they are no more in service. and some person gave me the Whrilpool Co Number. Whirlpool was informed of the technician who attended the complain and that the maintenance warranty was valid for 7 years. The Co informed me that Electro Point services are not valid service contractor inspite of this I got the number of the andheri service centre to find the cost of the compressor I did find a difference in price .

Now my grievance is that probably the refrigerator got tripped when I was out of station and the repair would fall in the warranty period.
Besides this inspite of my entering into a maintenace contract no one checking his problem in 5 years time would also be a reason for the compressor being damaged.

I would be grateful If you could send your Co. Personal to check whether the compressor has actually spoilt and if so whether it could be considered in the warranty period .

Your response would be highly appreciated



thanks


J.Suvarna
mobile no [protected]