Whirlpool / Washing Machine — Worst Service
WHIRLPOOL CHARGING SERVICES MORE THAN THE COST OF THE WASHING MACHINE IN ONE YEAR.
The last complaint which was attended by the wirlpool service centre is as follows -:
Complaint Date -:14-09-2010
Attended by Service centre -:16-09-2010
(changed the P.C.B for Rs 3200/- due to moisture problem)
Serviced by Mr.Saroj and one another person both were Senior Engineers as claimed by the service centre.
But from 17-09-2010 the machine is not working properly.
Again the complaint was made via SMS for on 21.9.2010,the complaint for which is not attended till date. Again two complaints via SMS was send on 23-09-2010 and 24-09-2010 but no response.
A SMS from Whirlpool, saying your call has been alloted to Mr.Saroj Kumar phone no-:[protected] was received. After speaking to him there was no result.
Saroj Kumar was first spoken to on 17-09-2010 and then 23-09-2010. On both the occasions, he said the machine will be taken to the service centre for through servicing but nothing has been done till date
A list of services taken from service centre starting July 2009 , till date -:
16.9.2010 – Changed PCB , Charged Rs.3200/-
30-08-2010 changed agitator, some parts of detergent dispenser ,added trolley for Rs 2155/- (service request no. 7210)
29-01-2010 changed P.C.B. for Rs3200/- (service request no 5238)
29-12-2009 changed inlet pipe , drain pipe ,service charge etc total charge- Rs955/- (service request no-: NIL)
08-07-2009 changed on/off switch for Rs265/-(service request no-:NIL)
11-07-2009 changed P.C.B .Charged Rs.3480/-(service request no-:H/O-508)
Within a span of one year a total of Rs 13,255/- has been spent on whirlpool due to inferior quality of service given by the service centre. Still the machine is not working.
Is this the kind of service expected out of an International Brand?!!! Ignorance and Failure to detect the correct problem has been the key to this whole issue.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
Whirlpool India - Very very poor response by the authorized service centre and the head office in jaipur!