[Resolved]  Whirlpool Washing Machine — substandard customer service

Address:

Hooghly, West Bengal

Sir,
Would you be kind enough to solve my washing machine related problems as whirlpool washing machine model no-11638,serial no-INF 09300815 was purchased on 21.09.09 from Great Eastern Trading Company,Uttarpara,Hooghly and after completion of 2 years it was working in badly noise.I contacted with Great Eastern Trading Company and the shop asked to lodge complaint in customer service of whirlpool which was Speed service,Konnagar,Hooghly. After lodging complaint the technicians came and brought the same to their workshop and after repairing about 1 month they returned the washing machine and for repairing charges claimed more than Rs.8000.00/- and I paid that.But after passing 15 days same problem was occuring and again contacted with Speed Service,Konnagar and again their technician came and after some repairing at a cost of Rs.300/- told that the machine would be in service the more it would be operated but surprisingly just after 15 days another type of murmuring sound was occured and again technician from Speed Service came and changed the circuit board at a cost of Rs.800.Again same problem has been occuring the machine in rinse time severely vibrating.The technicians of Speed Service have no knowledge in repairing and it seems they are changing original spare parts.But beside company authorised service centre where shall I repair the machine.This type of service centre is ready to demolish Company goodwill.Please advice what shall I do?