[Resolved]  World Class Automobiles Pvt. Ltd. / Volkswagen — Delivery Not being given against commitment

I had booked a Vento at World Class Automobiles Pvt. Ltd., Moti Bagh, New Delhi on 19/09/10 vde a booking amount of Rs. 75000 & was given to understand that the delivery would be given in 25-30 days. My loan amount of Rs.297750 was also disbursed on my request in end Septemeber. After 30 days, post multiple follow-ups I was told to deposit the balance amount & was told that the delivery would be given by 02/11/10. One day before the promised date I was told that the dellivery would be given in the 3rd week of Novemeber.

Am asking for immediate delivery failing which interest be paid on the amount deposited. Would also point out here that there is no transparency in the delivery schedule. No booking Vs delivery schedule is publically notified.

Request your help in resolving this. Have given below the mails exchanged, so far, for your reference. I have not been contacted by the dealer neither the manufacturer.

Regards,

Note: Forwarded message attached

-- Original Message --

From: "Girish Maini"[protected]@rediffmail.com
To: [protected]@vw-worldclassauto.co.in
Cc: customer.[protected]@volkswagen.co.in,joerg.[protected]@volkswagen.co.in,maik.[p...⇄
Subject: Re: Re: COMPLAINT AGAINST YOUR DEALER - WORLD CLASS AUTOMOBILES]

Girish Maini


Thanks for the reply. Was expecting such revert. Guess it is as per your Volks Wagen standards you boast of !! No one has even bothered to call me & find out what has happened. so much for your standards...... Seems you have not gone through the complete complaint:

1. The form delivery period was not mentioned when the contract was signed by me. It is apparant that it has been filled in by someone later. The handwriting is different.

2. Why was I told to submit the balance payment if the delivery time was 9-10 weeks as is being alleged ? You should have asked for it when the vehicle would have arrived. As per the commitment, I was to get delivery today.

3. Which other manufacturer takes so much time to deliver ?

4. Where is the transparency of your deliveries ? would like to know details of bookings made after mine & their delivery status.

5. I am a corporate customer & am sure to bring this to the notice of my organisation.


I do not have the time to get into arbitrary arguments. If you deliver the vehicle in the 3rd week of November, please pay me interest on the money I have deposited.

Regards,



On Wed, 03 Nov 2010 12:15:11 +0530 wrote
Dear Sir,


Please find enclosed copy of the Sales Contract form signed by you, which

indicates delivery commitment of vehicle as 9-10 weeks. Accordingly your

vehicle will be deliverd by Nov 3rd week


For any assistance please contact undersigned.



Thanks $ Regards

Jyoti Sharma

Customer Care

Mobile No- [protected]



I wish to bring to your notice the appalling experience I am going through, at the hands of your dealership M/s World Class Automobiles Pvt. Ltd., Moti Bagh, New Delhi

I have booked one VENTO HIGHLINE (Candy White colour, Petrol version) vide order no. GEEAA01404TH. The booking was made through Mr. Monit at the dealership (Mob# [protected]) and I was told that the delivery would take 25 to 30 Days. I had remitted the booking amount of Rs.75000.00 vide Receipt no.GEEAA03000TH Dated 19/09/2010. In the meantime, I also applied for a car loan, which was disbursed by AXIS Bank to the dealership in end September for Rs.297750.00.

Post 25 days of booking I started following up for delivery. To my utter displeasure, Mr. Monit redirected me to another number where I was told that delivery would take time. After rigorous follow-up a number of days I was finally called by Mr. Ankush (Mob#[protected]) on 28/10/2010. He told me that I should deposit the balance amount of the car and that the delivery would be given by next Wednesday (03/11/2010). I promptly deposited Rs.514505.00 on 30/11/2010 vide receipt number GEEAA04146TH vide cheque number 851998 drawn on Royal Bank Scotland. The cheque has since been cleared by my bankers.

Today, ONE DAY BEFORE THE SCHEDULED DELIVERY when I called to ask what time the vehicle would be delivered, I was told by Mr. Ankush that vehicles are not available & that the same would be delivered between 15/11/2010 & 20/11/2010.

My question is why was I told to pay the entire amount if the vehicle was not available ? Why was I not given a clear picture at the first instance? Why did Mr. Ankush / World class Automobiles Pvt. Ltd. Wait till the last day to tell me the status ? On being questioned, he refused any help and promptly told me to talk to his superior and said he could not do anything. When he had confirmed delivery of vehicle & requested me to remit the balance payment I sold off the car I was using. So you can very well understand my predicament.
VolksWagen is a world renowned name & a brand to recon with….or so I thought. Is this how your customers are treated ? The personnel in the dealership are extremely ill equipped to handle customers, neither are they updated on correct delivery status. Your customers are misguided. I am sure you realize the loss of credibility of the brand, in the market.

I request you to kindly get my vehicle delivered immediately & also direct the dealer “World Class Automobiles Pvt. Ltd” (which they are definitely not !!) to pay interest on Rs.514505.00 for the days the delivery is not being made, failing which I shall be forced to seek the help of the consumer forum and any other means that I deem fit, including the media.

I hope my request will be granted.

With Regards,

Girish Maini
Contact no.[protected]