[Resolved]  World Of Titan — Using abusive words on customer

Address:Chennai, Tamil Nadu

Using abuse words on customer,the customer care and head of the department also not taking any action.Aready my friend registered about this behavior of their executives but they doesnt contacted him,then my friend send mail to help desk their also no action so please help my friend prevent this type of persons from the consumer friendly organization
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

World of Titan — behaviour of manager with customers

we have purchased a watch in world of titan at hyderabad in vanasthalipuram branch.even though the appearance of scratches were present before we purchased we asked him for the replacement he agreed for the first time and gave over a time duration for three days.now after 4 days we have phoned him now he is talking rudely that we have made the fault and also he didnt bring the another one too.is this is the way of manager who talks to the customer?
Dear Shiva,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Shiva,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Royapuram
    Tamil Nadu
    India
    9944174710
    File a Complaint