[Resolved]  www.Freecharge.in — MONEY DEBITED FROM CREDIT CARD BUT NOT CHARGED YET

Address:Chennai, Tamil Nadu

Dear Sir,

I have tried to made online recharge to my AirTel via freecharge.in on 13/06/2011,but i didnt get balance but amount is deducted from my account... i lodge a complaint but didnt get any satisfactory reply ...my invoice no is 3094357 .... plz refund my balance.....

Merchant Site URL : www.freecharge.in
Order Number : 3094357
Total Amount : INR (Indian Rupees) 333.00
Account Holder :Santha Cruz J
Bank Name : Standard Chartered
Billing Address : (As entered by the Customer)
NO-3 1ST FLOOR, , DEVARAJ ST, MGR NAGAR,
Chennai Tamil Nadu
600078 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com


Regards,
Santhacruz
[protected]
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Aug 17, 2016
Complaint marked as Resolved 
Verified Support
Apr 20, 2012
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Greeting from freecharge.in

We are unable to trace details.

Request you to provide some details such as: Order ID, Mobile number on which the recharge was being attempted orelse your Registered email, so that we can resolve your issue at the earliest.

For further queries feel free to write us at [protected]@freecharge.In or visit the below mentioned link in order to assist you.

http:/support.freecharge.in

Once you submit all the details, your query will be addressed with in 24 hrs.

Regards,
freecharge team
www.Freecharge.In

Happy Freecharging!!!
Complaint comments 

Comments

MONEY DEBITED FROM DEBIT CARD BUT NOT RECHARGED YET

Dear Sir,

I have tried to made online recharge to my AirTel via freecharge.in on 13/06/2011, but i didnt get balance but amount is deducted from my account... i lodge a complaint but didnt get any satisfactory reply ...my invoice no is 3094357 ... plz refund my balance...

Merchant Site URL : www.freecharge.in
Order Number : 3094357
Total Amount : INR (Indian Rupees) 333.00
Account Holder :Santha Cruz J
Bank Name : Standard Chartered
Billing Address : (As entered by the Customer)
NO-3 1ST FLOOR, , DEVARAJ ST, MGR NAGAR,
Chennai Tamil Nadu
600078 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com


Regards,
Santhacruz
[protected]

Still i'am waiting your response.Give me your feedback as soon.
Hi,

Sorry for the trouble caused.

This is a failed transaction. Refund is initiated from our end on 21st july. It will take
3-7 working days for the refund to reflect in your account as per the bank's process.

Regards
Customer Care

Freecharge — Money credit

I recharged from freecharge.in and recharge has not been done so I complaint regarding this but getting no response on same.
I talked to my credit card bank provider but from them I am not getting any response.

Recharge haven't been successful

Recharge amount is debited from bank account, but recharge haven't been succeeded.

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