[Resolved]  Yatra.com — no refund and no response

Hi,
I was booking a flight ticket from delhi to riyadh - while booking everything went well until i made the payment through icici net banking gateway and then this message came and the ticked was not booked.

"Oops! Seems we did not get a response from the airline reservation system. Please bear
with us while our customer service representative contacts the airline to confirm your booking. We will call you shortly to update you on the status of your booking."

I waited for someone to call me but it didnt happen and then i called up thir customer care and after a 15 mins wait finally someone picked up the call and he asked me to furnish all payment details to [protected]@yatra.com and a cc to him and promised me to refund the amount in 2-3 days. After sending all details the same day i got a response from [protected]@yatra.com to forward them the bank statement showing that the payment was made successfully. I forwarded the bank statement and waited for their response and unfortunately after several reminders i havent got any response from them. I called up the customer care and the person put me on hold and said she is checking the details, believe me the hold was around 20 mins and she came back to check perhaps if i was still there, surprisingly she again asked me that she requires more time to check the details and again put me on hold and finally she told me that she is not dealing with this issue the concerned person is not available whom i spoke initially and he will be available tomorrow. I called up again the next day and got hold of that person after a wait of around 15 mins and he informed me that he will check the status from the cash department and will give me a call later afternoon. I waited but he never called. I took his ext no. and tried to connect him directly but he never picked up the phone. I wrote an email again requesting him to give me a response and still waiting. Finally i am thinking to approach consumer court in case they dont respond in 2-3 days. Lesson learnt- never book a ticket on Yatra.com

Regards,
IA