[Resolved]  Yatra.com — payment taken however tickets not issued

I booked 2 tickets from Mumbai to Coimbatore (20th Aug 09) Flight No. SpiceJet SG-109 at a total cost of Re. 5, 259.70 the money was deducted by yatra.com through net transfer (Payment Id :[protected] however the tickets were not issued.

When I emailed them they replied the booking might have failed and that they will get the matter investigated. If their account department finds that they have done a mistake than the amount will be credited back after 14-15 business days.

I fail to understand how the booking can fail when they have deducted the money from my account and if the transaction had failed than why the money was deducted.
Deduction of money from my account itself shows that the booking has not failed and that the transaction was completed.

I feel completely cheated as they have my money and will investigate. If they find that there was any problem from their side than they will refund after 14-15 days. Thats a pretty long time considering that they did not give any time-frame for the investigation to get over. Also my money is blocked as I cannot utilize it for any other booking.

Are they running a SCAM?. I do not have my doubts YES they are.

My Axis Bank Receipt
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Thank you for carrying out e-Payment funds transfer.
Payment Id : 10829471
Payee Name : Yatra Online Pvt. Ltd. (Billdesk)
Payment Date : 28/07/2009 6:55 PM
Debit Account Number : XXXXXXXXXXX9393
Txn Amount : 5259.7
Txn Status : Success
Txn Remarks : PRN1:, PRN2:, PRN3:, flight booking
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Savak P Homavazir
[protected]