Yatra Online — Europe cancellation due to visa rejection

yatra platinum — rejection

my name is anand kothari i have applied for yatra platanium card for that purpose i have give my proof of xeorx of ration card & pan card & i have sign a paper for signature purpose. you have rejected my application for the card so i want my paper back. so pls returned my paper as soon as possible.

Yatra Online — Cheating on Internet transaction

I have made a booking on 24th Dec 2010 in Kingfisher Flight IT 331 through Yatra Online, Reference Number : PXKVGE for for my wife and daughter and another ticket with Yatra Reference Number : T68VGE for myself (undersigned) for travel date 25th Dec 2010 from Mumbai to Delhi under a scheme whereby I was to get 2 Rebook Watches worth Rs. 2500 each. The same was confirmed by their executive on phone and on mails while the transaction was happening.

Since then I have been following up with the Yatra Customer care executives and through email correspondances. My call once connected is put on hold for half an hour and then disconnected every time. In addition, I have been given false promises of different dates of delivery on mails from Yatra. However, recently I have been told that the matter is under investigation and they will get back to me asap.

After one month of non stop follow up by calling them and on mails, I was told that I will get the watches within 3-4 days in Mar 11, which again never happened. Thereafter, in Apr 11 on my stating that the case is being given to consumer court a mail came that the watches will be delivered within April.

Request Indian Consumer forum to help me in getting my watches alongwith a compensation of Rs. 1 lac for emotional harrassment and wastage of productive time in corresponding with yatra team of bonafide customer.

This will also help in such sites becoming more and more aware of customer rights and start becoming responsible and start delivering their contractual obligations after taking money basis some undertaking.

Thanking you in anticipation of the needful done at the earliest.

Regards,
Shorabh Aggarwal
[protected]

Hi Shorabh,

We are extremely regretful of your experience. Please rest assured now that we are here. We have noted down your ref # and will get back to you shortly.

Thanks and regards,

Team Yatra.com

Hi Shorabh,

We have looked into our records and found that your free gift watches have been dispatched through Aramex courier with consignment numbers [protected] & [protected].

You can track the details on http://www.aramex.com when the details would be updated on their site in next 24-48 hours. We hope this helps resolve your query. Assuring you of our best attention at all times.

Thanks and regards,
Team Yatra.com

Dear Mr. Narvekar,
Thank you for contacting us at yatra.com !!
We sincerely regret the inconvenience this may have caused. Our concerned team is working on your complaint. Request you to allow us some time to respond to you. Request your patience in the interim.
Best Regards
Yatra Care

Dear Mr. Narvekar,

Thank you for contacting us at Yatra.com.

Our Customer Care Team has been in contact with you regarding this post. We are in the process of dispatching the cheque for the amount of INR 90499.98 from our end today itself.You would receive the cheque latest by Monday. Request your patience in the interim.

Best Regards
Yatra Care

It seems my complaint has gone unseen by YATRA team...Where in my complaint did I mention about not getting the remaining amount..I am complaining about the charges which u people have applied...Either you have not understood the issue or ur reply is just to fool other people who see ur message stating "we will dispatch the amount".

One thing which can be easily seen in your reply is that not only u people mis-sell the product but also send replies which are not worth the question.

Anyways I will tell u what we have done in these days...Yesterdaty we met the yatra team some manager name Purviii she said that we will deduct Rs34, 000/- per person for cancellation of trip due to visa rejection and nothing further can be done.

When asked about why they dont inform customers about charges that customer has to bare if his Visa is rejected...Answer was if we say this to customer why any one go with yatra for tour?...

If this is the case than take word for it..This mis-selling process has to stop because it is not about some Rs100/- product but a holiday which is in almost Lacs...

Fooling senior citizens and taking money away from them would not be that easy in City like Mumbai :).

Further, my mother will be reporting this 420 Matter to the nearest police station before tuesday.

Shelom pareira was the executive who sold us this product and were only said over the call that if we cancel the trip then there would be charges.

Also we will see to it that this charges are mentioned in all your future sales as this is the biggest drawback and no one should suffer because you want to meet your sales target and company want to meet turnover...

Till date no reply ?

thanks for the feedback on Yatra. A group of families were planning a trip to Europe and considering Yatra.com.

However based on your feedback and high cancellation charges even in case when Visa is not issued, when the customer showed full intent of travel but could not due to reasons beyond his control but part of the process of making the trip organized by Yatra - we have collectively decided NOT TO CHOOSE YATRA for travel services.

Thank you for the valuable feedback.