[Resolved]  You Broadband — Asking for refund as there is deficiency in service

Address:

Visakhapatnam, Andhra Pradesh

I have called the you broadband executive for new internet connectivity after i found a pamplet dropped at our door on 8th of march 2011 the executive came and took money and informed that with in next few hour they will lay the cable and install the modem but that didnot happed it was on 11th mar they laid the cable after i threatned to complain the police of taking money and not providing the service and on 12th 2011 they installed the modem the same day to to some problem creeped up the service got disconnected i called the call center and informed them the same there was no response next day that is on 13th again i called they told they have registered the complain and gave me number and informed that with in 24 working hours they will attend it on 15th 2011 again when i called they said there was no complaint registered with the no that they gave me again new complaint registered number and said the same that with in 24 working hours they will attend till saturday they didnot turn up when i called them in 19th 2011 evening they told will attend the complaint in the evening but didnot turn up on monday that is 21st morning i called them to disconnect the service as i am not satisfied with the service and asked to return my money back they at that point of time insted their executive came to our house with pretext say on he came to tell them what the problem is he resolved the issue and asked us to continue with their service i have informed him that i dont want to continue with their service but they have not disocnnected the service now they are telling me if they disconnect the service they are not going to pay my money back.
how can i get my money back now