[Resolved]  You Telecom — No Connection

The connection is still not done:

I got the no: of your area sales manager Sidharth ([protected]) and have been caling him since Friday (10 Sept) - He is also saying that it will be done tomorrow (consistency in saying lies). Today 15 Sept he is saying that the contracters people have not come (a new one) and that that the cabeling will be done tomorrow (again back to the lying ways).

4 Sept: Complaint no: being carried forward[protected]

11 Sept : Called customer care spoke to Wilson who asked me to speak at[protected]the no: does not work) and said there is an internal problem and that he will personally take care of this issue and get the connection done.

12 Sept: Called customer care spoke to Yogesh he had no idea why this is still not done and said he is upgrading the issue.

15 Sept: Called customer care spoke to Abbid he said he will upgrade and mark this urgent. When asked that I wanted to quit he informed that disconnection takes 7 days and refund will take around 45 days (I free advise is please close your company!!!)

As a last resort I reporting the matter to the National Consumer Disputes Redressal Commission, You tele should get a court notice soon, for all the loses I had to bear in this 1 month due to non connection to the internet and mental stress I and my family had to go through in this process. Also I am posting all this in various gesture of how You Telecom has been treating its customers.

Regards

Ishaan Sarkar

[protected][protected][protected][protected][protected][protected]

Mobile : +[protected]




----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/15/2008 02:24 PM -----
customercare.[protected]@youtelecom.com
09/06/2008 12:06 PM
To
prvs=Ishaan.Sarkar=[protected]@ril.com
cc

Subject
[Auto-Reply] Re: No connection: Account Number 249984 (NAVI MUMBAI)





Dear Sir/Madam, This is an electronically generated message confirming the receipt of your correspondence. We would like to inform you that necessary action has been initiated and we will revert to you shortly with the status of your requirement. For further details, please feel free to call our 24/7 Customer Care, with your Relationship Number or Account ID mentioned on your bill. Our Surat, Vadodara, Ahmedabad and Rajkot customers can call on[protected] . Mumbai, Navi Mumbai and Pune customers can reach us on[protected], Gurgaon customers on[protected], Hyderabad and Vizag customers on[protected], Bangalore customers on[protected], and Chennai customers on[protected] . Looking forward to serve you with ever increasing quality and efficiency. With Best Regards, Customer Care, YOU Telecom India Pvt Ltd


----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/15/2008 02:22 PM -----
Ishaan Sarkar/DAKC/RIL
09/06/2008 12:07 PM
To
customercare.[protected]@youtelecom.com
cc
customercare.[protected]@youtelecom.com
Subject
Re: No connection: Account Number 249984 (NAVI MUMBAI)




Dear Customercare damager

Hi!! Ref. trail mail there is no internet connection in my house since 31 Jul 2008.

History of the same complaints with no action.

Sr. No: / Date Complaint Request id Customercare representative Customer care response
1 / 3 Aug [protected] Did not take name Complaint Taken
2 / 6 Aug 18759 Did not take name Upgraded
3 / 14 Aug 18759 Satish Upgraded
4 / 18 Aug 18759 Shabaz Upgraded urgent
5 / 20 Aug [protected] Dutta Will come tomorrow
6 / 23 Aug [protected] Jyoti Noted down Will come tomorrow
7 / 27 Aug [protected] Shantanu Will come today evening
8 / 1 Sept [protected] Salim Dont worry sir it will be done tomorrow
9 / 4 Sept [protected] Jyoti Surely will get it done
10 / 6 Sept ; 1130 hrs [protected] Vishal Will come tomorrow, Also will ask the bill deptt. to speak within 4 hrs and get back and reverse charges

I have paid the last bill on time, ref. attachment below.

Why am I being slapped with another bill (Invoice No: POST 6297254)? You all have not given me any internet connection for a month so why the bill??



Over and above all this, on 2 Sept 2008 - I got the no: from my neighbours of Mr. Narendra ([protected]) from your team, he promised to get the connection fitted in 2 days but later upon my follow up he confessed that he is not handling this particular segment and Mr. Rakesh ([protected]) will take care, and handed over his mobile to Rakesh, who was asking Narendra "are rakh de na phone, abhi baat nahin karni" unfortunately I could hear all this. Very disheartening
I hope you will take care.

Regards

Ishaan Sarkar
[protected]


----- Forwarded by Ishaan Sarkar/DAKC/RIL on 09/06/2008 11:28 AM -----
Ishaan Sarkar/DAKC/RIL
08/11/2008 06:07 PM
To
customercare.[protected]@youtelecom.com
cc

Subject
Customer Account No; 249984




Dear Customercare Manager

Allow me to introduce myself as Ishaan Sarkar (Customer Account No; 249984).

I had booked a call on 31 Jul 2008, for shifting my house to

B-507, Israni Tower, Plot 41, Sec - 15, CBD Belapur, Navi Mumbai - 400706. Very Promptly a representative came to my house to collect Rs 500/- on 1 Aug 2008 (Receipt no: 290932), scan attached You Tell.pdf. Unfortunately when it comes to serve and do work you all are far behind.

I had complained again on 3 Aug: complaint no:[protected] which was upgraded on 6 Aug after I called again, a new complaint no was issued: 18759 and thereafter I have called three time already and all the call center does is apologies and upgrade my complaint. (With so much o[censored]p-gradation the complaints must have reached the heavens already, should I ask God for my reconnection now.)

Note: The master modem for some of your other clients was also based at my house in Vashi Sec 12 with no benefit to me. Please also note that I have never defaulted on my payments.

Can you reinstall the connection or not?? Please confirm as I plan to take your company to court. I am not going to loose business opportunity because of awful service from You Telecom India Pvt. Ltd.


Warm regards


Ishaan Sarkar

[protected][protected][protected][protected][protected][protected]

I Hospitality Services I Reliance Industries Ltd., I Mobile : +[protected]




[protected]@youtelecom.com
09/06/2008 12:54 AM
To
ishaan.[protected]@gmail.com
cc

Subject
Your Suvidha Bill for Account Number 249984 of September 2008 (NAVI MUMBAI)












Dear Customer,
We thank you for your continued patronage.
Please click here to view your bill for the month of SEP 08.
Just follow these simple steps to make payment online before due date and AVAIL7% ONLINE PAYMENT DISCOUNT.








Log on to www.youtele.com




Select "View and pay your bills" option.




Fill in your User ID and Password.




Click on "Pay Bill" option.




Select Preferred Bank, Your Credit card number*




Complete the online transaction and get confirmation on e-Payment.







Assuring our best attention and services at all times.
YOU Team



* For your information, these transaction are encrypted to ensure maximum security



Get FREE Softphone & 25 minutes of calling to US, UK, Canada ( Minutes may vary if you call other countries) by paying on or before SEP'08.
Should you have any further query Please call our call center or please visit our website http://www.youtele.com
YOU Telecom India Pvt Ltd.