[Resolved]  YouBroadband — plan change

Address:

Ahmedabad, Gujarat

My plan has been changed without my permission and i have to bare 2 month's loos. i was on 1560 3 month night and day plan and without my permission company has changed it and made 1 month 12 mbps plan. i have already escalated the same to NODAL and Grievance Redressal but they both are not responding my call and mails.

below is the email conversation.




From: Customer Care [mailto:customercare.[protected]@youbroadband.co.in]
Sent: 18 February 2012 15:06
To: jay
Cc: Customer Care
Subject: Re: A/c No : 735400

Dear Mr. Jay,

We thank you for writing to us.

Your complain has been forwarded to our relevant department at Ahmedabad Location. They will contact you for the same at the earliest.
Assuring you of our best services always.
Thanks and Regards,
Madhusmita Behera
Executive - Customer Care
YOU Broadband & Cable India Limited.
http://www.youbroadband.in
----- Original Message -----
From: jay
To: 'Customer Care'
Sent: Friday, February 17, 2012 6:09 PM
Subject: RE: A/c No : 735400

Hello

I have been told to receive call from your local department in some time yesterday noon nearby 1 p.m. its been 24 hrs passed there is nothing done on my case.

Please do needful.



Warm Regards,

Jay Chauhan,
Team Coach - Gujarat Operations
Contact Center Business
Vodafone India Services Pvt. Ltd.
M +91 [protected]
jay.[protected]@vodafone.com



From: Customer Care [mailto:customercare.[protected]@youbroadband.co.in]
Sent: 16 February 2012 16:23
To: jay chauhan
Cc: Customer Care
Subject: Re: A/c No : 735400

Dear Mr. Jay,
We thank you for writing to us.

Your Mobile number :[protected] has been updated in our systam. Your complain has been forwarded to our relevant department at Ahmedabad Location. They will contact you for the same at the earliest.
Assuring you of our best services always.
Thanks and Regards,
Madhusmita Behera
Executive - Customer Care
YOU Broadband & Cable India Limited.
http://www.youbroadband.in
----- Original Message -----
From: jay chauhan
To: Customer Care
Sent: Thursday, February 16, 2012 7:21 AM
Subject: RE: A/c No : 735400

As I have lost my mobile last night please update me on my issue on my second no [protected]. After 11:00 a.m.
Also requesting you to inform the same to your local office.
Thank you....
On Feb 15, 2012 4:50 PM, "jay" <[protected]@gmail.com> wrote:
Hello

Kindly find my new address details as per our telephonic conversation.

Second floor,
Shyam shikhar,
Nr. Samjuba Hospital,
Bapunagar Cross Road,
Bapunagar,
Ahmedabad


Well as per your below email I have received two calls from your local centre and MADHURI is still not ready to accept her mistake, one more thing when I said would like to talk to you head then she said we will call you back, and when she call me back next time I was taking food and then after some time she did call me back at that time I was driving.

Still I am not satisfied with the follow up doing by your local office.

Waiting for call and positive resolution…


If needed kindly do needful.

Warm Regards,

Jay Chauhan,
Team Coach - Gujarat Operations
Contact Center Business
Vodafone India Services Pvt. Ltd.
M +91 [protected]
jay.[protected]@vodafone.com



From: Customer Care [mailto:customercare.[protected]@youbroadband.co.in]
Sent: 15 February 2012 14:43
To: jay
Cc: Customer Care
Subject: Re: A/c No : 735400

Dear Mr. Jay,
We thank you for writing to us.
As per our telephonic discussion on m)[protected] your request has been registered and forwarded to our location relevant department for suitable action and resolution. The same shall be attended at the earliest.
Assuring you of our best services always.
Thanks and Regards,
Madhusmita Behera
Executive - Customer Care
YOU Broadband & Cable India Limited.
http://www.youbroadband.in
----- Original Message -----
From: jay
To: 'Customer Care'
Sent: Tuesday, February 14, 2012 11:52 PM
Subject: RE: A/c No :

My A/c No is” jay003”

From: Customer Care [mailto:customercare.[protected]@youbroadband.co.in]
Sent: 14 February 2012 16:21
To: jay
Cc: Customer Care
Subject: Re: A/c No :

Dear Mr. Jay,
We thank you for writing to us.
We request you to kindly provide your a/c details ( relationship no. or user-id )so, we may look into your query and do the needful at the earliest.
Looking forward to your co-operation in helping us serve you better.

Thanks and Regards,
Madhusmita Behera
Executive - Customer Care
YOU Broadband & Cable India Limited.
http://www.youbroadband.in
----- Original Message -----
From: jay
To: customercare.[protected]@youbroadband.co.in
Sent: Tuesday, February 14, 2012 1:00 PM
Subject: A Very Bad Experiance



Hello

Again a bad experience from customer care...

I had word with MADHURI yesterday regarding my connection to be closed as I am shift to BAPUNAGAR.

She said sir we have connection there some of the cyber care is using our connection so you will have the same in BAPUNAGAR, just wait for our confirmation call as I am sending you details to concern department.

Now I don’t know how but my plan has been changed that I came to know when I called in customer care for getting more speed then plan, the person there took my complain and said sir wait for 24hrs you will get a call back from our side.

Madhuri gave me call back and she was literally fumbling while talking and she said sir you have requested the same. Now I am not a person who don’t remember what am I asking for , when I asked her for nodal contact she said hold on and then call got disconnected after waiting for half an hour for call back I call back on same no then some of lady said she will call you back soon, it's been more than 2 hours I haven't received a call back.


Please do needful ASAP.



Warm Regards,

Jay Chauhan,
Team Coach - Gujarat Operations
Contact Center Business
Vodafone India Services Pvt. Ltd.
M +91 [protected]
jay.[protected]@vodafone.com


Warm Regards,

Jay Chauhan,
Team Coach - Gujarat Operations
Contact Center Business
Vodafone India Services Pvt. Ltd.
M +91 [protected]
jay.[protected]@vodafone.com



kindly help me and do needful

My Mobile No is[protected]