Zync Global Pvt Ltd — Zync cheating customers

Address:

Mumbai Suburban, Maharashtra

Dear Consumer Complaint Team

I purchased two Zync products i.e Zync Z5 Phablet and Zync Z1000 Tablet via Indiatimes Shopping on 16th November 2012 and received the products on 21st November 2012.

Right from the beginning, I have observed the following issues with the products:

Zync Z5 Phablet:

The Sound suddenly stops working with all applications like music player, video player, ringtones,etc indicating that the speaker is defective.
The battery temparature suddenly goes above 46 degree C even when the phone is not charging or not in use.

Zync Z1000 Tablet:

I am getting 3G Network on all my other smartphones and tablets, however on scanning for network with Zync Z1000 Tablet, I am only getting 2G Networks. Also it does not detect most of the SIM Cards I have i.e Idea, Airtel Vodafone,Reliance. Only 2G Networks are available. However I am getting all networks on my other devices. I have read complaints from other customers too that their 3G doesn't work. Please check the below link for product reviews on Flipkart.com
http://www.flipkart.com/zync-z1000-tablet/product-reviews/ITMDEDWUZQZRTT22?pid=TABDED36CG87D5F9&sta...⇄

I had purchased both the products considering their excellent technical specifications, however am very dissatisfied with the issues faced with both the products. Moreover the issues cropped up within less than a week.

On calling the Zync Support they asked me to try factory reset. Since it didn’t work they asked me to send the product to the Service Centre. A reverse pick-up was arranged from their end on 5th December 2012. The products reached their Service Centre on 7th December 2012.

After 6 days of receiving the product they called me yesterday to inform that the Back Panel is broken during transit and that I will have to pay Rs. 2000/ towards the same. What the hell is going on???

Zync is selling defective products, providing worst customer support and moreover cheating people by extraditing money. They are the biggest FRAUDS, I have ever seen !!!

I am really frustrated now and would like to ask them the following:

1. Were they sleeping for 6 days after receiving the courier? Is it not their duty to check the courier for any damages when they received it?
2. Who will compensate for the time taken from the date of purchase of product till date, since I haven’t been able to use the product ever since the purchase?
3. I want compensation for the waste of my time, energy and mental trauma faced due to this issue. I needed the product for my exams for watching lecture videos. Now my exams are getting over.
4. After carefully packing the product as per their instructions with Bubble paper and double packing, how can they say that product was not properly packed?
5. If the damage has been made in transit, why not hold the courier company responsible for the damages and why the customer?
6. If they can’t troubleshoot the Product defect, they should not find reasons to harass the customer. They better refund my money and close down the company.

I request you to initiate strict action against them at the earliest.

Regards
Rahul Kulkarni- A Very Dissatisfied Customer
[protected]/[protected]