[Resolved] Airtel / Airtel Dongle — speed unsatisfactory and customer care no. [protected] not responding to address customer query.

elyassnabi

from Delhi, Delhi

Address:

Jammu and Kashmir

hello sir, i purchased an Airtel dongle mentioning a download speed of many mega bytes, i can not afford to use it on 3g plan, so i am using it on 2g plan. They are mentioning a speed of many hundred kilobytes on 2g network, it doesn't give me a download speed of more than 5 kilobyte, which was 40/ 50 kilobytes when using simple nokia 2g phone as modem. what is the fun of selling a product in a market which doesn't do anything more than duping a customer. I wanted to convey the same problem to them via toll free no [protected], where the call is transferred to 121 who say that they cant address such problem. Now i am confused, what one has to do with such toys,

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Oct 19, 2016

Complaint marked as Resolved

Verified Support

Jan 31, 2013

Airtel Customer Care's response Namaste(elyassnabi),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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